Customer Focus

Understanding the satisfaction levels and the priorities of TDOT customers is integral to the planning and improvement of our state transportation services and facilities. Conducting a customer survey provides a systematic, objective method for TDOT to:

• assess perceptions of travel and mobility in Tennessee
• obtain feedback and input on what transportation issues and services are most important to our customers

TDOT Customer Survey Results

Links to detailed information including summaries, Resident Survey Report, Elected Official Survey Report, and Partner Survey Report are located below:  

• 2016 Customer Survey 
• 2013 Customer Survey

*This research was funded through the State Planning and Research (SPR) Program by the Tennessee Department of Transportation and the Federal Highway Administration under RES2013-44: TDOT Customer Satisfaction Survey-FY2013-2018. The contents of these reports reflect the views of the author(s) who is(are) solely responsible for the facts and accuracy of the material presented. The contents do not necessarily reflect the official views of the Tennessee Department of Transportation or the United States Department of Transportation.