Sweetwaters operates the www.sweetwaterscafe.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.sweetwaterscafe.com, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, email address, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Mobile App Privacy Policy:
The Sweetwaters Coffee & Tea mobile application is owned and operated by Sweetwaters Coffee & Tea, who are the controller of all stored data. PepperHQ Ltd operate as a processor of data for the Sweetwaters Coffee & Tea App.
This policy, together with our MOBILE APP TERMS OF USE, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our MOBILE TERMS OF USE carefully.
Information we collect about you through the Sweetwaters Coffee & Tea App. We collect information about you when you:
– register to use the Sweetwaters Coffee & Tea App;
– attempt to check in to one of our stores;
– register your debit or credit card details;
– upload a profile photo, and
– use the payments facility in the Sweetwaters Coffee & Tea App to pay for your purchase.
This information is collected, stored and processed under Article 6(1)(b) of the GDPR, processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; i.e. We need this data for you to be able to use the App for its primary purposes.
Using your information
Collecting personal information in the Sweetwaters Coffee & Tea App (name, email address, date of birth) helps us to better understand what you need from us.
We use your information to:
– improve the functionality and performance of the Sweetwaters Coffee & Tea App;
– personalise our services to you;
– tell you about important changes to the Sweetwaters Coffee & Tea App and related services, and
– manage promotions, competitions, customer surveys and questionnaires.
Your personal information is safe with us and will never be released to third party companies for marketing purposes.
The Sweetwaters Coffee & Tea App captures your geographic location when you attempt to check in to one of our stores. We do this to identify which store you are in or near to allow you to pay using the Sweetwaters Coffee & Tea App, and to provide an enhanced visitor experience (for example, through digital loyalty cards). We will only capture this information with your consent. The Sweetwaters Coffee & Tea App also captures basic usage metrics to help us identify any problems and to make improvements in the future. These metrics also help us understand how people use the Sweetwaters Coffee & Tea App and how many people use the different functions within the Sweetwaters Coffee & Tea App.
Your contact details and personal information may be used to send direct marketing messages to you via your contact details provided. This is done only with your explicit consent, which can be withdrawn at any time from the MyAccount options within the app. You may refuse consent for marketing messages without detriment to any other areas of functionality within the app.
Information We Capture
Geographic location
We provide enhanced store visit experiences when you choose to check in to one of our stores and allow you to pay using the Sweetwaters Coffee & Tea App. You may prevent the Sweetwaters Coffee & Tea App from accessing your device’s location services, or turn off the location services of your Mobile Device. Doing so will impact the capability of the Sweetwaters Coffee & Tea App and prevent you from enjoying an enhanced experience.
Data you share with us (Including information you give us when signing up, and information which is shared automatically, such as Device ID, and IP address)
We use this data to log you in to the Sweetwaters Coffee & Tea App and it helps us understand our customers better and present you with appropriate offers and promotions. Your data is stored in an encrypted database and transferred over a secure network connection.
Data you share with us if you log on through Facebook (Including your gender, date of birth, profile photo)
We use this data to log you in to the Sweetwaters Coffee & Tea App, and it helps us understand our customers better and potentially present you with offers and promotions Your data is stored in an encrypted database and transferred over a secure network connection.
Your Card details
Your card details are not stored on the Sweetwaters Coffee & Tea App and they are only used in accordance with your top-up instructions. Your card details are stored with our payment gateway partner – Square – who are a Level 1 certified PCI-DSS Service Provider. You do not have to use the payments facility within the Sweetwaters Coffee & Tea App to pay for your purchase
Your profile photo
Your profile photo is used in store to verify your identity If you ask us to, we will update, correct or delete your profile photo. However, you must have a profile photo if you wish to use the Sweetwaters Coffee & Tea App to pay for your purchases in-store.
Your purchase history
We use your purchase history to provide personalised offers and analyse which products and rewards are most likely to interest you.
Data storage, protection and your right to access and erasure
Your data is stored in an encrypted database and transferred over secure network connections. We will store your information for as long as your account exists in the Sweetwaters Coffee & Tea App. If your user account is entirely inactive for a period of 12 months or more, we will delete your account. If you ask us to, or if you delete your account, we will delete the information linked to your account which can identify you personally, including your profile photo and personal details.
You may ask us, at any time, to provide to you confirmation that your data is being processed and access to your personal data. This will generally be provided within 7-21 working days.
Marketing and research
If you agree, we may contact you:
– with offers and information about Sweetwaters Coffee & Tea products or services.
– for customer research, e.g. to help improve our service.
You can ask us to stop contacting you for marketing and/or research purposes by following the instructions in any such communication or by emailing us at info@sweetwaterscafe.com
Disclosing your information
We will never disclose your information to anyone outside of Sweetwaters Coffee & Tea except:
– Where we have your consent
– Where we are required or permitted to do so by law
– To other companies who provide a service to us as a processor under the terms of this privacy policy
– To any successors in title to our business.
If we ever transfer your personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
Accessing your information
To obtain a copy of the information we hold about you, email us at info@sweetwaterscafe.com Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.
Changes to our policy
This policy replaces all previous versions and is correct as of May 2019 We reserve the right to change the policy at any time.
Contacting us: If you have any queries, please contact us at info@sweetwaterscafe.com