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Customer feedback
Net Promoter Score (NPS®)
Learn what makes customers happy and turn them into advocates.
Voice of the customer (VoC)
Build and scale a VoC program to boost customer retention.
Customer service feedback
Measure customer service performance to increase loyalty.
Customer satisfaction
Measure customer satisfaction and loyalty for your business.
Purchase experience
Get in-store and online purchase feedback to boost sales.
Customer Effort Score (CES)
Measure your customer effort to relieve pain points and boost loyalty.
Customer advocacy
Gather testimonials, stats, and case studies at scale.
Content marketing
Create stand-out content with original research.
Forms and quizzes
Registration forms
Easily collect RSVPs, payments, and other attendee information.
Application forms
Seamlessly manage applications for jobs, grants, programs, and more.
Contact forms
Collect contact information from customers, prospects, and more.
Donations & payments
Collect donations and payments, right from your website.
Order forms
Easily receive online purchase orders and payments.
Request forms
Make it simple for users to submit requests for support or new features.
Employment forms
Gather information from employees and candidates. Simplify onboarding.
Consent forms
Obtain travel, photo, and social media consent from program participants.
Evaluation forms
Improve your courses, events, and customer experience.
Online quizzes
Quickly create quizzes to test knowledge, skills, and more.
Employee feedback
Employee engagement
Uncover insights to boost engagement and satisfaction.
Performance management
Create a 360-degree review process to improve employee performance.
Training and onboarding
Deliver training programs that develop your workforce.
Diversity, equity, and inclusion (DEI)
Create a workplace where people of all backgrounds can thrive.
Candidate experience
Attract top talent and leave a positive impression on job seekers.
Employee benefits
Build the right benefits package with feedback on what employees value.
Exit interviews
Learn why employees leave so you can take action to retain your best talent.
Event management
Event planning
Create memorable experiences based on what employees want.
Event registration
Easily collect RSVPs, payments, dietary restrictions, and more.
Event feedback
Measure attendee satisfaction and learn how to improve your next event.
Live online polls
Build engaging polls, get instant results, and visualize data in real time.
Market research
General market research
Get insights from your target audience using our global survey panel.
Usage & attitudes
Learn about consumer preferences, habits, and purchase behaviors.
Brand health tracking
Measure key brand metrics like awareness, purchase intent, and loyalty over time.
Ad testing
Test your marketing campaigns with your target buyer before you launch.
Messaging & claims testing
Get feedback on messages, taglines, website copy, and more.
Name testing
Test name ideas for your brand, product, or service.
Logo design testing
Uncover the optimal logo design for your brand or products.
Product development
Idea screening
Quickly test and prioritize early-stage ideas with your target audience.
Concept testing
Test product concepts and compare against industry benchmarks.
Package testing
Get feedback from your target consumers on packaging designs.
Price optimization
Uncover the optimal price point and range for your product or service.
Feature importance
Prioritize which features are most critical to your target customers.
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Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.