It’s a new technology that works on 5G or 4G network and provides home internet services with FREE router for a monthly subscription fees.

Coverage is available in limited areas in some cities and we are working to expand it as soon as possible. Check Coverage.

FTTH is the abbreviation of “Optical Fiber (Optical) to the Home.” Until recently, the high-speed optical fiber cable was used only in connecting exchanges, telephone booths and mobile towers, while homes were connected with ordinary copper telephone cables, but now we are extending the fiber cable Photovoltaic for each house separately to enable you to communicate with the world at the speed of light.

The FTTH optical fiber technology transmits data in the form of optical signals transmitted on cables made of fine glass fibers, which makes the information actually travel at the speed of light over great distances and with unprecedented quality that is not affected by external factors or electromagnetic interference.

stc is in the process of extending fiber optic technology cables in different regions of the Kingdom's cities, and work is underway to deliver the technology to new homes. to get the coverage maps click here

The Internet speed is not affected, as one of the most important features of fiber optic technology compared to regular cable is that it is not affected by harsh climatic factors such as: extreme heat and humidity.

The speed of your surfing the Internet via Wi-Fi depends on many factors, including the building structure of the house and its insulation, the location of the modem, and the distance of the computer or mobile device from the Wi-Fi network. But there are solutions and additional devices that can be installed in order to strengthen and improve the Wi-Fi network in your home.

The available internet speeds depend on your needs and uses, and they reach up to 1 GB, and you can choose between several speeds and packages.

Certainly, FTTH fiber optic technology is better if you need high speed and stability in the level of service, allowing you and your family to use the Internet at the same time and at high speeds, and enjoy all telephone, Internet and TV services from one source.

We advise you to switch to FTTH fiber optic technology because of its quality and because it is a future technology that guarantees the provision of services and high speeds, knowing that all customers will be transferred to the new optical fiber technology during the coming years.

Yes, the installation of the service requires a study and survey of the customer’s site from the external wall to the closest possible installation point inside the house, which entails: 1- The customer’s readiness to be present, or his representative from the decision-makers, for a period ranging from two to three hours. 2- Move some pieces of furniture if necessary. 3- Obtaining a prior approval from the property owner, if the customer is a tenant, to approve the extensions in order to avoid their removal in the future, which deprives the customer of enjoying the service. 4- Providing the connection of the central with the communication modem with one of the institutions specialized in this field by the client.

Yes, the technicians of the fiber optic technology will extend the fiber optic cable with your existing pipes, your current electricity or telephone cable, and if this is not possible, they will extend it externally in external paths that are carefully installed, and if necessary more than that, the technician will inform you of the steps that they will take To obtain your consent before proceeding with it.

There are no additional costs, as the services and packages for the FTTH fiber optic phone have the same prices as a regular phone.

You do not need to order a new phone, all services will be provided to your current line with the same phone number and according to the speed you want, and if you want an additional phone you can provide it on the same fiber optic phone.

The process of extending your home takes approximately 3 hours by the communications technician since his arrival at your home.

Extension of the network to homes in the targeted residential neighborhood requires approximately 6 months from the start of works in the neighborhood.

Yes. The service can be requested by calling 900, or visiting our website, if technology is available in your area.

FTTH fiber optic technology uses a different modem than DSL, and you will get a new modem for free when you switch to this technology.

Through the mystc app or my services website.

In the event that there is an ADSL signal and an Internet signal and there is no browsing, make sure that you have performed the following steps in succession: Ensure that the connection between the computer and the modem is sound, through: * If the connection is through a network cable, you must make sure that the network cable is connected correctly from both ends, and that the local network is activated. * If the connection is through the wireless network, it is necessary to check whether the network name has been changed recently, or there is an X on the name of the network. Ensure that there is no proxy by selecting the Tools menu from the Internet browser, and then selecting Communications, including LAN settings, and then making sure that the proxy is not used. Clear temporary internet files from the device, by selecting the Tools menu from the Internet browser and then selecting Delete to delete the temporary browsing files. Make sure the firewall settings are up to date. Check the settings of the antivirus program, and make sure that it is up-to-date. Check the modem settings.

Make sure you have done the following steps: Make sure that the phone cord is plugged into the modem Ensure that the filter/splitter is properly connected as follows: * Ensure that the main telephone wire is connected to the filter/splitter in the Line port. * Ensure that the modem wire is in the modem, DSL, or computer image port, according to the type of filter or splitter. * Ensure that the phone cord is in the Phone port or a phone image according to the type of filter or splitter * Ensure the integrity of the filter, by connecting the phone to the modem without a filter to test whether it works properly or not. If it works properly, the filter must be replaced in this case Performing the power cycle steps as follows: a) Turning off the modem. b) Disconnect the telephone cord from the wall, the modem, the network cable, and the power adapter cord. C) Reconnect and turn on the modem after five minutes and make sure the signal. If the previous steps did not work, you can contact the technical support employee through the social sites.

Get the best coverage of the Wi-Fi signal throughout the house with the best advanced technical solutions.

By calling 900, and to know more details about these solutions, please click here

Specialized technicians carry out a free examination and selection of the best devices for the customer with a one-year agent warranty, in addition to installation and installation warranty for a month, as well as internal wiring of the customer’s home and even the modem.

Yes, through the instructions that came with the device.