Rosemary Agnew, Scottish Public Services Ombudsman
Rosemary Agnew took up the post of Scottish Public Services Ombudsman on 1 May 2017. Immediately prior to this she was the Scottish Information Commissioner (2012-2017).
Since 2001, Rosemary has held various roles in relation to public sector complaints, including with the Scottish Legal Complaints Commission and the Local Government Ombudsman in the UK.
Rosemary is committed to transparent, sustainable improvement in Scottish public services. She sees complaints and what is learned from them as an integral part of the improvement landscape. Equally, she recognises the importance of being the final stage of the complaints process in Scotland for most public services and in ensuring that, where things go wrong for individuals, action is taken to put them right as far as possible.
Rosemary Agnew - Declaration of Interests 2024 (PDF, 75KB)
Andrew Crawford, Head of Improvement, Standards and Engagement
Andrew joined the Scottish Public Services Ombudsman (SPSO) in May 2021 taking on the role of Head of improvement, Standards and Engagement, with responsibility for complaints standards, learning & improvement, training and customer service complaints. Within this time Andrew has contributed to the leadership teams ongoing commitment to rights based approaches to complaints handling, including overseeing the teams development of child friendly complaints procedures for implementation in 2024.
Prior to joining the SPSO Andrew's immediate background was in senior leadership within local government supporting quality assurance, scrutiny and improvement of education services, including being the nominated senior officer responsible for tribunal references. Andrew was an active member of various local authority improvement forums. Before moving into a local authority role, Andrew worked across a full spectrum of Secondary Education establishments holding various promoted roles.
Andrew Crawford - Declaration of Interests 2024 (PDF, 58KB)
Elaine Cameron, Head of Investigations: Independent National Whistleblowing Officer & Scottish Welfare Fund Reviews
Elaine Cameron was appointed as the Head of Investigations for the Independent National Whistleblowing Officer and Scottish Welfare Fund in February 2023. Prior to this, Elaine served as the Chief Executive of a Scottish charity and dedicated over 15 years working in the third sector. Her focus was on improving person-centred services for some of Scotland's most disadvantaged groups.
Elaine is committed to service improvement and ethical decision making.
Elaine Cameron - Declaration of Interests 2024 (PDF, 130KB)
Judy Saddler, Head of Investigations: Public Service Complaints
Judy has been Head of Investigations, Public Service Complaints since October 2022 with responsibility for the operational management of our Public Service Complaints Investigation teams and the Assessment & Guidance team. She joined the Leadership Team in April 2024. Judy has worked for the Scottish Public Services Ombudsman since it was established in 2002 managing and leading a number of different complaint teams.
Prior to this she worked for the Scottish Local Government Ombudsman and in local government.
Judy is committed to delivering organisational learning and improvement from complaints.
Judy Saddler - Declaration of Interests 2024 (PDF, 128KB)
Stuart Crickmar, Head of Corporate & Shared Services
Stuart joined the Scottish Public Services Ombudsman in June 2024, and is responsible for a range of corporate and support services to other Officeholders that enables the efficient and effective use of resources, strategy development, maintaining good standards of governance and managing organisational risk and compliance.
Prior to this he worked in local government for over 30 years.
Stuart is committed to continuous improvement and organisational learning.
Stuart Crickmar - Declaration of Interests 2024 (PDF, 127KB)