Moving off Unplan onto one of our new plans?
Our Unplan Broadband plans charge you for past usage. Our new Broadband plans charge you a fixed amount in advance.
Your first bill will be higher - in most cases two to three times the normal amount as we transition you from being charged for past usage to paying in advance. This is where you will settle the total amount owing on your Unplan Broadband plan(past usage), plus the first of your payments in advance for your new plan. After that, your monthly broadband price will be the price of your new monthly broadband plan.
If you are still unsure, find out more here - what to expect on your bill
" prop-bill-estimator-content="" >If you want Netflix, please select Unlimited Netflix Broadband.
Charging for Spark broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more about broadband speed
A 12 month contract applies for a free modem for residential customers.
If you choose to sign up with Spark broadband on a 12-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.
If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.
Note, the early termination fee only applies if you leave Spark broadband or move to an open term plan. If you change to another Spark broadband plan on a 12 month contract you won't be charged an ETF.
Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign up for broadband.
Please see full terms and conditions for further details.
Quite simply, 'naked' is broadband only. You don't get a landline or phone number with naked broadband. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, naked broadband will not be for you.
You can connect as many devices, such as computers, tablets, laptops and smartphones, as you want to your modem. Certain devices may use different technologies which will affect the speed. For instance an older device with a slower processor will be slower than a newer device. What you are actually doing on the device will also affect the speed. The more devices you have using your connection at the same time, the harder the modem works to deliver broadband.
ADSL is a broadband technology which uses a traditional copper line to provide you with a broadband connection. It's suitable for traditional services like web browsing, email, and basic video streaming, particularly when there’s only one person using the connection. ADSL is less suitable for video calls and multi-user households.
A number of external factors can impact the performance of ADSL including the length and quality of the copper connection to your home.
VDSL is a faster broadband technology which uses a traditional copper line to provide you with a broadband connection. It's more suitable than ADSL for applications which use a lot of data such as video conferencing and 4K UHD video streaming.
A number of external factors can impact the performance of VDSL including the length and quality of the copper connection to your home.
To learn more about different broadband technologies and their speeds:
Visit the Commerce Commission’s Measuring Broadband New Zealand report page
Important: What to expect on your bill when changing from Unplan to one of our new broadband plans
Our Unplan broadband plans charge you for past usage. The amount you pay each month varies across three price tiers depending on how much data you have used. Our new broadband plans charge you a fixed amount in advance (much like our mobile plans).
If you switch from Unplan to one of our new broadband plans, your first bill will be higher - up to three times the normal amount - as we transition you from being charged for past usage to paying in advance. This is where you settle the total amount owing for your Unplan broadband plan (past usage) plus the first of your payments in advance of your new plan. After that, your monthly broadband price will be the price of your new monthly broadband plan.
We will automatically waive any late payment fees for the first 3 months just in case you need a little extra time to pay your bill. If you need longer than 3 months, feel free to call us on 128 and we can organise an extended credit arrangement.
Click here for more information - What to expect on your bill
Find out how a Fibre installation process works. Set up Fibre
Find out how to prepare for Fibre. Understand Fibre
Find out how to set up a wireless modem. Set up Wireless Broadband modem
$40 Buy Online Credit available to new to Spark broadband customers who sign up for a 12 month contract online before 29 February 2017. A credit of $40 will be applied up front on your account and will be debited back if your Spark service is disconnected within the first 6 months.
Welcome Credit offer not available in conjunction with any special offers or promotions, when you buy online.
Offer is non-transferable and subject to change without notice.
Fibre broadband with our fastest available speeds.
Ultra FibreBASIC - up to 30Mbps or 50Mbps.
Ultra Fibre 100 - up to 100Mbps.
Ultra Fibre 200 - up to 200Mbps.
Ultra Fast FibreMAX - up to 900Mbps.
Ultra Fibre Gigatown - up to 900Mbps.
Fast and reliable Wireless broadband service delivered over our super-fast 4G mobile network.
Faster copper broadband.
Standard copper broadband.
Your details are now with our dedicated team for apartments and communities. Our team is here to take care of you every step of the way and they'll give you a call within 2 business days. If you're already a Spark customer and have not already given your account number, please have it handy for when we call.
We're a team dedicated to getting fibre installed into your building. Our goal is to help you every step of the way to get up and running and enjoying Ultra Fast Fibre in your home. We'll find out when fibre is available and keep you up to date. We'll get you 'fibre ready' and keep things easy. We provide one point of contact if you have any questions or need assistance with your fibre installation.
You've successfully registered your interest with our team dedicated to getting fibre into properties like yours.
We're a team dedicated to getting fibre installed into your building. Our goal is to help you every step of the way to get up and running and enjoying Ultra Fast Fibre in your home. We'll find out when fibre is available and keep you up to date. We'll get you 'fibre ready' and keep things easy. We provide one point of contact if you have any questions or need assistance with your fibre installation.
Our team will get to work on your registration and one of them will contact you within 2 business days. If you're already a Spark customer and you haven't already provided your account number, you can help out by having it handy when we call. Have the contact details for the person who's managing your property handy too - this could be the Manager of your building, village or gated community, or the Chair of a Body Corporate.
Most providers can upgrade your medical alarm to a wireless model that is compatible with Wireless Broadband and Landline, often for no extra charge. Contact your provider to upgrade before proceeding.
ADT NevaAlone - 0800 111 238
Chubb NZ - 0800 188 000
Freedom Medical Alarms (Wellington Free Ambulance) - 0800 380 280
Securely for Independence - 0800 865 865
St John - 0800 502 323
If your alarm is monitored using your copper landline, it isn't compatible with Wireless Broadband and Landline. Your provider may have a wireless model that doesn't require a copper landline, ask them about your options before proceeding.
You can now use your home phone anywhere in your home, as the old copper connection (and your jack points) are no longer used. Just plug your main phone into the back of your new modem using the cable provided.
If you need phones in more than one room, use a cordless phone set that comes with more than one handset.
Due to technical limitations, the absolute maximum speed you can expect to get under perfect conditions is around 930Mbps down/480Mbps up. Our network engineers have suggested that the fastest a customer with good equipment on a wired connection should expect from Gigabit Fibre is around 600 – 900 Mbps download / 300 – 500 Mbps upload, although it's certainly possible that some connections will be faster.
To test your speed and for more information about speed, click here.
$300 Account Credit applies to your Spark bill and is only available to new broadband customers joining Spark. Offer applies to new broadband customers signing up to any Naked or Landline 12 month:
The $300 Account Credit will be applied to your account on the date your broadband is connected and applied to any charges incurred on that account
If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, Spark will also debit back the $300 Account Credit. Offer subject to change without notice.
Non-standard install charges apply.
Offer includes free modem and wireless broadband connection. $14.95 modem postage fee applies.
Your $300 Account Credit will be applied to your account as an account credit for your bill and will be debited back if your plan is terminated or downgraded within the first 6 months.
As this credit is applied to the bill, it will go against any Accessories, all Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services.
This offer may be combined with any other Spark offer you are eligible for at the date you sign up.
Credit Criteria for accessories may apply.
Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.
The 6 months half price offer applies to your first 6 months’ base plan charges on your Spark bill and is only available to customers who do not currently get broadband from Spark and have not had broadband with Spark within the last 90 days.
Offer applies to those joining Spark broadband on any of the following plans, either naked or with a landline, on a 12 month term:
Non-standard install charges apply. Wireless Broadband additional data charges apply.
Offer includes free modem and standard broadband connection for ADSL, VDSL and Fibre customers. Supplied modem is dependent on connection type. See Spark Smart Modem. $14.95 modem postage fee applies.
If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, you will not receive any further half price credits from the date you give notice of termination. Offer subject to change without notice.
Your 6 months half price will be applied to your Spark account as a credit for 50% of your base plan charges. This credit will be applied before any additional credits you could be eligible for (e.g. Fibre Speed Upgrade credit or Bundle Up Bonus). The offer does not include or apply to any Accessories, Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services, all of which will be charged at full price, including during the first 6 months.
This offer may not be combined with any other new customer joining credit. It may only be combined with other publicly available offers on the Spark website you are eligible for at the date you sign up, except to the extent combination is prohibited in the terms of the other offer.
Credit Criteria for accessories may apply.
Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.
The 6 months half price offer applies to your first 6 months’ base plan charges on your Spark bill and is only available to customers who do not currently get broadband from Spark and have not had broadband with Spark for the last 90 days.
Offer applies to those joining Spark broadband on any of the following plans, either naked or with a landline, on a 12 month term:
Non-standard install charges apply. Wireless Broadband additional data charges apply.
Offer includes free modem and standard broadband connection for Wireless customers. Supplied modem is dependent on connection type. See Spark Smart Modem. $14.95 modem postage fee applies.
If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, you will not receive any further half price credits from the date you give notice of termination. Offer subject to change without notice.
Your 6 months half price will be applied to your Spark account as a credit for 50% of your base plan charges. This credit will be applied before any additional credits you could be eligible for (e.g. Fibre Speed Upgrade credit or Bundle Up Bonus). The offer does not include or apply to any Accessories, Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services, all of which will be charged at full price, including during the first 6 months.
This offer may not be combined with any other new customer joining credit. It may only be combined with other publicly available offers on the Spark website you are eligible for at the date you sign up, except to the extent combination is prohibited in the terms of the other offer.
Credit Criteria for accessories may apply.
Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.
$300 Account Credit applies to your Spark bill and is only available to new broadband customers joining Spark. Offer applies to new broadband customers signing up to any 12 or 24 month Unlimited Home Broadband plan Naked or with a Landline.
The $300 Account Credit will be applied to your account on the date your broadband is connected and applied to any charges incurred on that account.
If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, Spark will also debit back the $300 Account Credit. Offer subject to change without notice.
Non-standard install charges apply.
Offer includes free modem and standard broadband connection for ADSL, VDSL and Fibre customers. $14.95 modem postage fee applies.
Your $300 Account Credit will be applied to your account as an account credit for your bill and will be debited back if your plan is terminated or downgraded within the first 6 months.
As this credit is applied to the bill, it will go against any Accessories, all Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services.
This offer may be combined with any other Spark offer you are eligible for at the date you sign up.
Credit Criteria for accessories may apply.
Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.
$50 Buy Online Credit available to new to Spark broadband customers who sign up for a 12 month or 24 month contract online. A credit of $50 will be applied up front on your account and will be debited back if your Spark service is disconnected within the first 6 months.
This offer may be combined with any other Spark offer you are eligible for at the date you sign up. Offer is non-transferable and subject to change without notice. Eligibility rules apply.
Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.
For more information, visit https://www.spark.co.nz/shop/internet/broadbandpricechange
![]() |
Lightbox TVGreat news. Your selected plan includes Lightbox Standard Plan, worth $12.99 per month. Even better, this offer is valid for the lifetime of your plan. What is Lightbox?Lightbox is online TV for the whole family. Watch what you want, from crime, drama to comedy, when you want. Lightbox is available with Chromecast, on a compatible smart TV, PS3, PS4, laptop, tablet and mobile.Big cinema at yoursPlus, you can now rent the latest blockbuster movies, starting from $6.99 and all-time favourites from $4.99 each. Watch what you want, when you want, without ads.Download and GoPack Suits in your Suitcase. When you sign up to Lightbox, you can upgrade to a Premium Plan for $3 per month (billed to selected credit card). Upgrading also means you can download TV shows or view Lightbox on four devices at once. |
![]() | Free WiFiWhy use your own data when you can unlock our free Spark WiFi Zones? Take the fun with you! It's easy to tap into Spark's Free WiFi network when you're out and about. Look for the bright pink and white WiFi phone boxes and signs to get connected by following the instructions at the Free WiFi Zone. |
1. Start by entering your street number and name.
123 Mount Test Road...
2/123 Mount Test Road...
123A Mount Test Road...
2b/123 Mount Test Road...
2134 Mount Test Road, RD1...
2. Expand abbrevations like 'Mount' rather than 'Mt'.
3. If your address is a range (e.g. 22-24 Smith St) search using just the lower number in the range.
4. If you're searching for an address which has the same street name as in multiple other suburbs across New Zealand (e.g. Queen St) just type the suburb name into the search bar along with the address (e.g. 50 Queen St, Dunedin) and you should find it.
5. Note that you cannot search with a level number (for an apartment.) Search with the street number, and you'll find the address.
6. Check your spelling.
Broadband plans are structured around how much data you and the other users connected to your broadband need to use each month, rather than the amount of time you spend online. To help you figure out which broadband data plan is best for you, below is a guide of the data plans Spark offers.
A limited data plan means you have a monthly data limit but if you exceed the limit you will be charged for the extra data you use (see Datacap for more).
An unlimited data plan gives you the freedom to use as much data as you need without incurring any extra data charges.
A limited data plan may cost a little less, but if you exceed your monthly data limit regularly then in the long run it might be better to opt for an unlimited data plan.
If you have a small household with only one or two people online and mainly use the web to check and reply to emails and stay in touch on social media, then 60GB might be a good place to start.
For a household with three or more users who are all online using different devices to occasionally stream movies, TV and music, as well as surfing the internet, then 120GB could be a good fit.
An unlimited data plan is the all-you-can-eat option for a busy household who do a lot of downloading and streaming online. Note that watching movies or TV online uses up to 3GB data per hour depending on the definition quality of the content you are streaming, (standard or High Definition (HD)), so if you like to spend hours streaming online content then an unlimited data plan might be ideal for you.
If you are on a 60GB or 120GB broadband plan, you’ll pay just $5 for each additional 5GB of data – up to 50GB. And if you reach 50GB of additional data for the month, we’ll switch you over to unlimited data so you won't pay any more than $50. Learn more about excess data charges.
There’s no need to worry if the data plan you pick isn’t right or your data needs change. It’s free to switch plans once a month simply by logging on to your MySpark account or through the Spark app. You can also set up broadband usage alerts so you never have to worry about going over your data limit by mistake.
Don't need a landline phone? Simple! Just choose naked broadband. If you have a monitored alarm you'll need to contact your alarm provider to swap to a wireless model which doesn't require a copper line.
Spark's home landline packages offer free local calling and a variety of national and international calling options.
Broadband plans are structured around how much data you and the other users connected to your broadband need to use each month, rather than the amount of time you spend online. To help you figure out which broadband data plan is best for you, below is a guide of the data plans Spark offers.
A limited data plan means you have a monthly data limit but if you exceed the limit you will be charged for the extra data you use (see Datacap for more).
An unlimited data plan gives you the freedom to use as much data as you need without incurring any extra data charges.
A limited data plan may cost a little less, but if you exceed your monthly data limit regularly then in the long run it might be better to opt for an unlimited data plan.
If you have a small household with only one or two people online and mainly use the web to check and reply to emails and stay in touch on social media, then 60GB might be a good place to start.
For a household with three or more users who are all online using different devices to occasionally stream movies, TV and music, as well as surfing the internet, then 120GB could be a good fit.
An unlimited data plan is the all-you-can-eat option for a busy household who do a lot of downloading and streaming online. Note that watching movies or TV online uses up to 3GB data per hour depending on the definition quality of the content you are streaming, (standard or High Definition (HD)), so if you like to spend hours streaming online content then an unlimited data plan might be ideal for you.
If you are on a 60GB or 120GB broadband plan, you’ll pay just $5 for each additional 5GB of data – up to 50GB. And if you reach 50GB of additional data for the month, we’ll switch you over to unlimited data so you won't pay any more than $50. Learn more about excess data charges.
There’s no need to worry if the data plan you pick isn’t right or your data needs change. It’s free to switch plans once a month simply by logging on to your MySpark account or through the Spark app. You can also set up broadband usage alerts so you never have to worry about going over your data limit by mistake.
If you switch from Unplan to one of our new broadband plans, your first bill will be higher than normal - in most cases two to three times higher – as we transition you from being charged for past usage to paying in advance. This is where you settle the total amount owing for your Unplan broadband plan (past usage) plus the first of your payments in advance of your new plan. After that, your monthly broadband price will be the price of your new monthly broadband plan.
We will automatically waive any late payment fees for the first 3 months just in case you need a little extra time to pay your bill. If you need longer than 3 months, feel free to call us on 128 and we can organise an extended credit arrangement.
Click here for more information - What to expect on your bill
If you're on any Unplan or Unplan Netflix plans, the existing contract term from your current plan will carry over when you change between any of these plans.
If you're on any other broadband plan, you'll sign on to a new 12 month contract when you change your plan. Your old contract will stop.
You won't be charged an early termination fee to upgrade or renew. However, if you leave Spark broadband or move to an open term plan before the end of your 12 month term, you'll incur a $149 early termination fee if you're on Unplan Fibre or a $199 early termination fee on other plans.
Please note all existing credits (such as Bundle Up Bonus) will end when your new plan starts.
If you cannot see your current plan below, it means your plan may not be available at your new address. Choose from our latest plans below.
Fibre broadband with our fastest available speeds.
- up to 30Mbps or 50Mbps*
* FibreBASIC has a different speed depending on your Local Fibre Company. Addresses in Whangarei, Hamilton, Whanganui, New Plymouth, Tokoroa, Hawera, Cambridge, Te Awamutu, Tauranga and Christchurch will have a Fibre service with the ability to deliver speeds up to 30mbps downstream and 10mbps upstream. The rest of NZ will have a service able to deliver up to 50Mbps downstream and 10Mbps upstream.
- up to 100Mbps.
- up to 900Mbps
Fast and reliable Wireless broadband service delivere over our super-fast 4G mobile network. 4G Wireless is best suited to users that typically tend to use under 120GB per month. To find out your monthly data usage, head over to MySpark where it is displayed under the My Broadband tab.
Standard copper broadband.
Faster copper broadband.
Wireless Broadband uses our fast 4G network. Great for online tasks such as checking emails, social media, news, watching videos and more.
Once your modem has arrived, you can get set up in a few minutes. Plug in your modem and turn it on. Within a few minutes, your broadband will be up and running. There are no installation costs, no cables, and no waiting around for a technician. 4G Wireless Broadband is ready when you are.
5G Wireless Broadband is our fastest wireless broadband technology. The ideal fit for medium households with lots of devices online at the same time.
When your modem arrives, find a spot for it by a window with the modem facing outside. Then plug it in and wait for the 5G light to turn green. If it doesn't, move it to a different window.
Auto purchase
If you are on the Everyday Wireless or the Max Wireless plans a Fair Use policy applies:
This means you can't use the service in a way that is overly excessive or unreasonable.
This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it. If you engage in overly excessive or unreasonable usage, we will contact you. If this usage continues, you will be given the choice to move to fibre or a new plan.
Factors that impact speed
Individual customers will experience different speeds at different times – sometimes higher and sometimes lower. Factors such as the performance of your modem, the location of the server you’re connected to, the performance of your device and your in-home WiFi setup can impact the speed experienced.
If your plan uses a wireless connection, then factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced.
Plan speeds
Reported speeds shown are national peak time average speeds based on the Commerce Commission’s Measuring Broadband New Zealand (MBNZ) report, or where data is not available in that report, are estimated.
Fibre speeds depend on your local fibre company.
Wireless
Fixed Wireless (4G and 5G) is subject to network coverage and availability. Use the Spark address checker to see what options are available at your address.
Factors that impact speed
Individual customers will experience different speeds at different times – sometimes higher and sometimes lower. Factors such as the performance of your modem, the location of the server you’re connected to, the performance of your device and your in-home WiFi setup can impact the speed experienced.
If your plan uses a wireless connection, then factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced.
Plan speeds
Reported speeds shown are national peak time average speeds based on the Commerce Commission’s Measuring Broadband New Zealand (MBNZ) report, or where data is not available in that report, are estimated.
Fibre speeds depend on your local fibre company.
Wireless
Fixed Wireless (4G and 5G) is subject to network coverage and availability. Use the Spark address checker to see what options are available at your address.
You’re eligible for Fibre in a Day. This means you can have both the scope planning meeting and installation in one appointment.
The home owner or decision maker needs to be at the premises for either:
Please note unexpected events may result in the appointment being extended. It may also mean the installer needs to return to complete the installation at a later date
If you rent your property, you’ll need permission from the landlord before Fibre can be installed.
Spark is offering new customers a free Rugby World Cup 2019 Tournament Pass when signing up to a new Spark broadband plan.
The pass is brought to you by Spark Sport and includes:
To find out more about the tournament pass and how to watch, visit spark.co.nz/rugbyready
Terms and conditions apply.
We can see your address already has Fibre installed so you won’t need a technician’s visit.
It should take between 3-7 working days to get your broadband internet connected.
Once ordered, you’ll get instructions to connect your modem.