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Credit card services

Update your account information, enroll for eSOA and more.

Redeem rewardsInstallments and payments

What request can we help you with today?

What service do you need? 
Important Reminders

  • • Be sure to provide complete and accurate information and upload the following applicable documents to support your request:

EMPLOYED 

Any of the following financial documents:

    1. Certificate of Employment with compensation
    2. Latest ITR or
    3. Latest pay slip for the past 3 months

SELF-EMPLOYED 

    • Latest ITR or latest 3 years Audited Financial Statement (AFS)
    • Proof of Business Ownership
  • • If you’ve recently requested for a Credit Limit Increase, please follow the allowable lead time before filing a new one:
    • • If previously approved = after 9 months
    • • If previously disapproved = after 6 months
  • • Once submitted, you’ll receive an email confirmation. If you don’t see the email in your main inbox, please check your spam/junk/promotions folder.
  • • Your Credit Limit Increase request will still be subject for review and approval. Please expect your request to be processed in 5 banking days.
Important Reminders

  • • Be sure to provide complete and accurate information when filling out the webform.
  • • Once submitted, you’ll receive an email confirmation. If you don’t see the email in your main inbox, please check your spam/junk/promotions folder.
  • • Please expect your enrollment to electronic SOA (eSOA) to be processed within the next banking day. Once enrolled, you will receive your eSOA to your registered email address on your next billing cut-off.

Important Reminders

  • • Be sure to provide complete and accurate information when filling out the webform. 
  • • Once submitted, you'll receive an email confirmation with your Case ID. If you don't see the email in your main inbox, please check your spam/junk/promotions folder. 
  • • Please expect your PIN mailer to be delivered to your registered billing address within 10-15 banking days 
  • • If your request includes a Change in Billing Address, please expect your billing address to be updated first within 3-5 banking days prior to the delivery of your PIN mailer to your new address.

Important Reminders

  • • Be sure to provide complete and accurate information when filling out the webform.
  • • Once submitted, you’ll receive an email confirmation with your Case ID. If you don’t see the email in your main inbox, please check your spam/junk/promotions folder.
  • • Please expect your latest registered billing address to reflect on your account within 3-5 banking days.

Important Reminders
  • • Be sure to provide complete and accurate information when filling out the webform.
  • • Once submitted, you’ll receive an email confirmation. If you don’t see the email in your main inbox, please check your spam/junk/promotions folder.
  • • Please expect to receive your electronic SOA (eSOA) in your registered email address following these release schedules:
    • • For eSOA for the last three (3) months = next banking day
    • • For eSOA beyond the last three (3) months = 3-5 banking days. Please note that the retrieval fee of PHP50 will be charged on your next billing statement.
Important Reminders

  • • When reporting a lost or stolen credit card, please be reminded of the Bank’s Credit Card Terms and Conditions (T&Cs).
  • • A PHP400 replacement fee will be charged to your credit card account upon the processing of your request. Click here to view the complete list of Fees and Charges.
  • • Please expect your credit card replacement to be delivered to your registered billing address within 7-10 banking days (Metro Manila) or 10-14 banking days (Provincial areas).
  • • Kindly prepare 1 valid Primary ID or 2 secondary ID for verification upon delivery of your credit card replacement.
  • • If for any reason, your registered billing address is not serviceable for the delivery of your credit card replacement, please expect an email or SMS notification on how to claim your card. 
  • • For replacement requests due to Defective Credit Cards or Credit Card Name Change, please call our Customer Service Hotline at (02) 8887-9188

Personal Information
Provide your full given name
Type a period (.) if no middle name
If last name contains Ñ, please type N instead
Contact Information
Please ensure to input your registered contact details. Need to update your contact info? Click here.
Enter your registered Email Address
Enter your registered Mobile Number
Billing Address
Your Cash Advance PIN will be delivered to your registered billing address with us.
Note: To ensure you receive your Cash Advance PIN at the correct billing address, we will monitor the completion of your existing Change in Billing Address within 3-5 banking days.

After your new address is confirmed, we will process and deliver your Cash Advance PIN within 10-15 banking days to your new billing address.



Credit Card Request and Details
·You will be charged with a PHP400 credit card replacement fee to your account which will reflect on your next billing statement.
·Your credit card replacement will contain the account name in our records.
·If you are currently enrolled in other auto-payment programs outside Security Bank, we recommend reaching out to the respective merchants or banks to re-apply/link your credit card replacement.
·If for any reason, your registered billing address is not serviceable for the delivery of your credit card replacement, please expect an email or SMS notification on how to claim your card.
Note: Next Mastercard is automatic enrolled in eSOA facility.

in PHP; without decimals
Note: If you have 2 or more credit cards for blocking, please select add another credit card. If you have multiple accounts and no card details provided, all cards under your name will be blocked for security purposes.
Credit Card Details
Note: Next Mastercard is automatic enrolled in eSOA facility.
in PHP
Account and Credit Card Details
Note: Next Mastercard is automatic enrolled in eSOA facility.
in PHP
Credit Card Details
Note: Next Mastercard is automatic enrolled in eSOA facility.
in PHP
Statement Request Date
year
Credit Limit Increase


Note: Maximum duration of 6 months only.
Employment Details


Any of the following financial documents: 1) Certificate of Employment with compensation, 2) Latest ITR or 3) Latest pay slip for the past 3 months.

Please attach your Proof of Business Ownership
Latest ITR or latest 3 years Audited Financial Statement (AFS)
Change in Billing Address

House #, Street Name / Subdivision / Village, Barangay / Municipality, City, Province
Company Name, Office / Floor Number, Barangay / Municipality, City, Province


Contact Information

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  • CYA Industries Inc - Bacolod
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Underlying documents required 

  • Download the files and save them on your device [insert links to MTAF, TTAF, etc…] 
  • Open the files using your device’s PDF reader. 
  • Fill in all the fields.  
  • Print a copy of the file. 
  • Sign the document using a wet signature. 
  • Submit the MTAF or TTAF to your desired branch (Please
    coordinate with your corporation’s RM for pick up/drop off instructions) 

Download the Money Transfer Application Form 

Download the Telegraphic Transfer Application Form

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