We got you
We’re here to make sure you’re taken care of, with convenient service options that meet your schedule and needs.
Built-in support for the first 12 months from the day you receive your product
Get peace of mind with Samsung Care. Explore device, home appliance and electronics warranty and support and get the most out of your Samsung products.
Convenience
Repair options that fit your schedule.
Quality
Certified technicians and genuine parts.
Register now
Easily access customer support and more.
Samsung Account
Access everything with one account.
Care for mobile products
Walk-in and mail-in repair options.
Convenient Care options for your device with walk-in or mail-in service.
Care for TVs and home appliances
Beyond Boundaries goes the extra mile
Our award-winning2 program provides at-home service to 99.9% of the US.
Protect more with Samsung Care+
Protect your Galaxy
Protect appliances and electronics
Contact Samsung Support
You Good?
Let us know how your devices are treating you, and how we can help. Easily reach an expert by phone, chat, email, or through the Samsung Members app.
Support for business products
Get protection with service plans, extended warranties and more.
What others are saying about care
The service technician was extremely knowledgeable, courteous, and professional, and
went way above and beyond to get our repair scheduled on a day that was convenient for our
household. Thank you.
James S. from Waupaca, WI
Repair was fast, and I was very pleased with how I was treated. Great products and great service.
Tony G. from Ammon, ID
Samsung was able to troubleshoot and authorize a repair for my new phone and then it actually did get
repaired at no cost to me due to being in the manufacturers warranty period.
Misty W. from Kansas City, MO
Discover Samsung products for you
Buy with confidence
Free returns
Don't love it? Returns are on us withing 28 days of your purchase.ε
Finance available
Pay on your terms, from 6 to 48 months.
Free delivery
Order by 8pm and get it the next day. 24/7 tracking.
* Compared to other measured TV manufacturers in the 2023 American Customer Satisfaction Index (ACSI®) survey of customers rating their own TVs. Samsung achieved #1 ratings for Overall Quality and Warranty Coverage. Samsung tied with three other brands for Overall Quality. Based on the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own appliances. Samsung achieved #1 ratings in Overall Service Experience, Service Time, Service Help, Service Ease, and Service Outcome. Samsung tied with one other appliance brand for Service Ease and two other brands for Service Time. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflecting annual feedback from more than 250K US consumers.
** See full terms and conditions for details at https://www.samsung.com/us/support/warranty/
† Based on the 2024 American Customer Satisfaction Index survey (ACSI®) of customers rating their own cell phone manufacturers performance. Samsung achieved #1 ratings for “Overall Product Quality and Service” for 5G Mobile devices. ACSI is a registered trademark of American Customer Satisfaction Index LLC.
‡ Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). For home entertainment and digital appliances, coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.
1 Additional $30 convenience fee
2 Samsung Electronics America’s Customer Care division received Gold Awards from the 2023 U.S. Customer Experience Awards (US CXA®23). Samsung was recognized for Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in the rural areas with access to quality repair service.
ε Limited to returns initiated within 15 days of purchase for products purchased on Samsung.com or the Shop Samsung App. Some products may be available with extended return offers, subject to change without notice.