988 Lifeline Performance Metrics

The data below represents the 988 Lifeline performance of the overall national network, which includes data from all 988 Lifeline network centers.

The What Happens When You Contact 988? (JPG | 2 MB) graphic demonstrates the path a help seeker takes when they first contact 988. Help seekers make their service selection (Veterans Crisis Line, Spanish Language services, LGBTQI+ Youth & Young Adults services, or to be answered In-State/Territory). After a person selects, the contact is routed to the selected service and the average time to answer data point begins. If a help seeker is not answered in a set amount of time by an in-state/territory or LGBTQI+ contact center, the contact is rolled over to the National Backup to enable all help seekers to be answered.