Privacy Resources
General
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Documentation
Data Protection and Privacy
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Documentation
Data Processing Addendum
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White Paper
Data Processing Addendum FAQ
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International Data Transfers FAQ
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White Paper
Salesforce's Transfer Impact Assessment
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Documentation
Trust and Compliance Documentation
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white paper
Privacy by Design Principles at Salesforce
Cross-Border Data Transfers
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International Data Transfers FAQ
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White Paper
Salesforce's Transfer Impact Assessment
Transparency Reports
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Report
Salesforce's Transparency Report (2023)
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Report
Salesforce's Transparency Report (2022)
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Report
Salesforce's Transparency Report (2021)
Information about requests for customer data we've received from government agencies.
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Report
Salesforce's Transparency Report (2020-2021)
Europe, the Middle East, and Africa
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Trailhead
EU Privacy Laws Basics
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White paper
GDPR Key Facts
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White Paper
GDPR: Fiction Versus Fact
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White paper
Your GDPR Compliance with Salesforce Shield
North America
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US Privacy Laws FAQ
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FERPA and COPPA FAQ
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Trailhead
US Privacy Laws Basics
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Infographic
US State Privacy Law Overview
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White Paper
CCPA FAQ
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White Paper
CCPA Fiction Versus Fact
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PIPEDA FAQ
Asia-Pacific and Japan
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Japan Data Privacy FAQ
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Australia Data Privacy FAQ
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APEC CBPR and PRP FAQ
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Thailand Data Privacy FAQ
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Indonesia Privacy Law FAQ
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India Privacy Law FAQ
Latin America and the Caribbean
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Brazil Data Privacy FAQ
Work.com
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Guidance
Privacy and Ethical Use Principles Guiding our COVID-19 Response
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White Paper
Work.com Privacy FAQ Questions and Answers for Salesforce Customers
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Checklist
Work.com Key Privacy Considerations Checklist
Industry Specific
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HIPAA FAQ
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HIPAA Security Rule White Paper
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Financial Services FAQ
Products and Data Protection Impact Assessments (DPIAs)
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Documentation
Salesforce Services Trust and Compliance Documentation
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White Paper
Best Practices for Data Privacy on Salesforce
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White paper
DPIA - General Whitepaper
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Data Protection Impact Assessments & Salesforce
Cybersecurity
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Trailhead
Cybersecurity Learning Hub