RIVM uses a complaints procedure to address complaints about the organisation.

Complaints should be submitted in writing: either by post or by e-mail. An official complaint about RIVM can be addressed to:

RIVM
c/o the Director-General
PO Box 1
3720 BA Bilthoven

or by e-mail through info@rivm.nl

Clearly indicate at the top of your letter that it is about a complaint and specify the subject of your complaint.

Formal procedure

• You will receive written confirmation that your complaint has been received.
• Your complaint will be processed by someone who is not involved in the issue addressed in your complaint.
• The accuser and the defendant will each have an opportunity to be heard, unless the accuser indicates a desire to waive that right.

In principle, the complaint will be resolved within six weeks. If you are not satisfied with how RIVM handles your complaint or with the results of the formal procedure, you can file a complaint with the National Ombudsman.

Questions or remarks about the website?

If you have any questions about RIVM websites, please let us know. We aim to keep our sites as complete and meticulously accurate as possible. If you are not satisfied or if you have any comments or remarks regarding the website, then we would appreciate if you would let us know. Your feedback gives us the opportunity to correct any errors or gaps in information. Send an email to info@rivm.nl to tell us where you feel the site has an error or gap in information. Your response will be reviewed by the creator of the web page in question, so the page can be modified as needed. Please clearly state which page is affected and include the URL.