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Everyone has an important role to play in helping us by reporting anything that doesn’t feel right, for example, any unattended items or someone acting suspiciously. If something doesn’t feel right- report it. It’s better to be safe.
See it, say it, sorted:
Ensuring the safety of our customers and colleagues is our number one priority, and one we take very seriously.
We continually review our security measures to ensure that they remain effective and keep people safe, which is why we introduced a bag policy across our venues.
All bags are searched prior to entry; therefore, to help speed things up and ensure your safety, we'd prefer if you didn't bring a bag to our venue. If you need to bring one, it needs to meet the following criteria:
As well as ensuring your safety, the bag policy allows us to search quickly and with minimal contact.
There are no exceptions to our bag policy, so if you have brought a bag larger than what’s permitted you will not be allowed to enter with it.
If you arrive with an over-sized bag/luggage and are unable to leave it anywhere else away from the venue, then you may have the option of leaving it in our external Bag Store (subject to full search) for a charge of £15 per item payable by card/phone only – no cash. (Please note that the Bag Store may not be available on every event. We will endeavour to update the relevant Event page when it will not be in operation).
We appreciate these are tough measures, but they have been put in place to protect you.
We strongly advise that you arrive at the venue as early as possible, to allow more time for enhanced security checks.
For all events at bp pulse LIVE children under 14 years of age must be accompanied by a responsible adult aged 18+ with a valid ticket to enter the venue.
On applicable shows, the ‘Standing Area’ of the arena bowl is not suitable for anyone under 14 years of age and we advise booking seated tickets if your party includes anyone under the age of 14. Please note, the venue reserves the right to remove or reseat (if possible) any child in the standing area who appears to be under 14 for safety reasons.
Due to the sound levels experienced during an event, the venue recommends that children under 5 should not attend concerts or events other than those specifically aimed at younger visitors, i.e. children’s shows.
Generally, children under the age of 1 that are attending a children’s show and sitting on an adult’s knee, do not need a ticket. However, we advise you to please check the event details prior to booking Please note though that any interruption caused by young children/babies that directly affects other members of the audience may result in you being asked to leave the performance area.
Certain shows will also have their own specific age restrictions. Please check the relevant event page before booking to avoid any disappointment.
At bp pulse LIVE we’re all about ensuring every visitor has a great time, but rules are rules. It’s a condition of our venue licence that certain items are not allowed into the Arena in the interests of health and safety. These items include, but are not limited to:
Items will be confiscated and returned to you after the event, which may delay your access into and out of the Arena. If in doubt, leave it home would be our recommendation. Please note, prohibited items vary on a show-to-show basis; please refer to your ticket terms and conditions for any items that are not allowed into the venue.
Here at bp pulse LIVE, we know how important the environment inside our venue is to you lovely fans. So, we have taken an extra safety precaution by introducing “Ask for Angela”, a safeguarding campaign that helps people who feel like they’re in an unsafe situation during a night out.
Whether you feel intimidated or find yourself in a difficult situation, our colleagues will be on hand to act quickly and discreetly to support anyone who asks for “Angela”.
This isn’t the only ‘Ask For’ campaign we run, though. If you’ve been to bp pulse LIVE over the last few years, you may have noticed “Ask for Clive” posters and screens on display throughout our venue. These are to encourage customers who see any discrimination or abuse of LGBTQ+ people to report it to staff by discreetly communicating the codeword “Clive”.
We operate a ‘zero-tolerance’ approach on abuse of venue team members. Any type of aggressive behaviour aimed towards our colleagues, be it violent or abusive, will not be tolerated and may result in you being removed from the venue.
From event security and ticketing to food & beverage and merchandise, our teams on the ground work incredibly hard to ensure you have the best possible live event experience. The minimum we expect in return, therefore, is for our staff to be treated with common courtesy, decency and respect.
Smoking and vaping is not permitted anywhere in the building. A dedicated external smoking/vaping area can be found on the lakeside side of Forum Live.
