Question 1

How do I sign up for Remitly to send money to Kenya from Singapore?

Accepted Answer

Signing up for Remitly is easy. All you have to do is create your account and you can start sending money to Kenya.
 
We provide great exchange rates, a secure app and website, and fast delivery options.
 
You can sign up for Remitly using the smartphone app from the [App Store](https://apps.apple.com/us/app/send-money-with-remitly/id674258465?_branch_match_id=1103288382302620344) or the [Google Play Store](https://play.google.com/store/apps/details?id=com.remitly.androidapp&_branch_match_id=1103288382302620344). 
 
To send money to Kenya using your mobile device, download the Remitly app from the App Store or the Google Play Store. 
 
Or, if you want to use a web browser to wire money to Kenya on your tablet, laptop or computer, just visit Remitly.com.

Question 2

What information do I need to transfer money to Kenya from Singapore?

Accepted Answer

To start your international money transfer to Kenya, you’ll need a few important details about the person you’re sending money to (called the recipient). 
 
The details you’ll need for your money transfer are:
 
- Your recipient’s name, exactly as it appears on their ID.
- Your recipient’s address (make sure this is the same address given in their ID).
- Your recipient’s phone number.
 
If you want to transfer the money directly to your recipient’s bank account, you’ll also need these payment details: 
 
- The name of your recipient’s bank.
- Your recipient’s [bank account](https://www.remitly.com/us/en/landing/financial-glossary) number.
 
Now you’re ready to start your money transfer and choose the best delivery options for you and your recipient.

Question 3

How do I set up my first money transfer from Singapore to Kenya?

Accepted Answer

When you use Remitly, setting up a money transfer from Singapore to Kenya is easy. It only takes a few minutes to get started. 
 
If it’s your first money transfer, start by [signing up for Remitly](https://help.remitly.com/s/article/sign-up) using the smartphone app from the [App Store](https://apps.apple.com/us/app/send-money-with-remitly/id674258465?_branch_match_id=1103288382302620344) or the [Google Play Store](https://play.google.com/store/apps/details?id=com.remitly.androidapp&_branch_match_id=1103288382302620344), or by visiting Remitly.com on your web browser.
 
To get ready for your international money transfer to Kenya, you’ll need a few important details about the person you’re sending money to (this person is called the recipient). We may ask for additional documentation depending on the amount sent or if we are unable to verify your identity.
 
The details you’ll need for your money transfer are:
 
- Your recipient’s name, exactly as it appears on their ID.
- Your recipient’s address (make sure this is the same address given in their ID).
- Your recipient’s phone number.
 
If you want to transfer the money directly to your recipient’s bank account, you’ll also need these payment details: 
 
- Your recipient’s bank account number.
- The name of the bank where the money is being sent.
 
Now you’re ready to start your money transfer to Kenya.
 
Select **Get Started** or **Send Money** on the Remitly app or **Send money** if you’re using Remitly on your web browser.
 
Enter the amount of money you’d like to send in Singapore Dollars. We’ll automatically display the amount your recipient will receive in Kenyan Shillings. 
 
When you enter the amount of money you’d like to send in Singapore Dollars to Kenya, you’ll be able to view the  delivery options that are available and choose the option that’s right for you and your recipient. 
 
Now choose your delivery method. Check with the person who you’re sending money to in Kenya and find out how they’d like to receive their money. 
 
Depending on what country you’re sending money to, Remitly offers these delivery methods: 
 
- Bank deposit
- Cash pickup
- Home delivery
- Mobile money
 
If you select **Bank Deposit** as your delivery method to Kenya, you’ll need to enter information about your recipient’s bank account. 
 
If you select Cash Pickup as your delivery method, we’ll ask you to choose a pickup location from our list of available delivery providers in Kenya that’s convenient for your recipient.
 
Next, enter your recipient’s full name. Check with your recipient that the name you entered matches the name on their ID.
 
If you chose Cash Pickup as your delivery method and you want us to send your recipient a text message when their money arrives at the pickup location, add your recipient’s mobile phone number.
 
If you chose a different delivery option, we might ask for your recipient’s email address or address details.
 
Now, enter your name exactly as it appears on your valid ID. We’ll also ask for your phone number and address.
 
Next, enter your date of birth. It’s important that you enter your correct birthdate as it appears on your identification, because we may need that information to verify your identity later. 
 
Now it’s time to choose how you’d like to pay for your money transfer to Kenya. Enter your bank account information, your credit or debit card information, or the details of another payment method. 
 
Your payment options may vary depending on where you’re sending from. You can always update your payment method for future transfers. 
  
Check your transfer summary to make sure everything is correct. You’ll see all the details you just entered and the estimated arrival date. 
 
If you need to make any changes, just select **Edit** next to the info you want to update, and you’ll be able to change or correct that detail. 
 
When you’re ready to send your money transfer to Kenya, select **Send Money**. 
 
The last step is to wait for your transfer to process. It’s important to stay on the processing screen until the next page loads — we might need you to provide additional information or correct something. 
 
When you see a confirmation screen for your money transfer from Singapore  to Kenya, you’re finished.
 
You can track your money transfer from Singapore to Kenya at each step of its journey, and choose to receive regular transfer updates through text messages, email, and/or in-app notifications. 
 
If you chose Cash Pickup as your delivery method, the person who you’re sending money to in Kenya can receive a text message when their money has arrived at the pickup location.

Question 4

What happens after I’ve sent my money transfer to Kenya?

Accepted Answer

We’ll send a confirmation receipt to the email address you provided. 
 
Next, we’ll deliver your money to your recipient in Kenya. When the transfer arrives, we’ll let you know.
 
We know that sending money abroad can be stressful — we’re here to help. To get the most out of Remitly:
 
- Learn how to make changes to your transfer before it arrives.
- Track your transfer.
- Find out how you can earn rewards when you refer your friends and family. 
- Browse our Help Center library to get answers to all your questions.

Question 5

Can I track my money transfer from Singapore to Kenya?

Accepted Answer

Yes, you can track your money transfer from Singapore to Kenya every step of the way, and choose to receive regular transfer updates through text messages, email, and/or in-app notifications.
 
If you chose **Cash Pickup** as your delivery method, the person who you’re sending money to in Kenya can receive a text message when their money has arrived at the pickup location.
 
When you sign in to your Remitly profile on our app or our website, your Remitly transfer status helps you understand where your money is at every point in its journey from Singapore to Kenya, as well as when it’s going to arrive.
 
Knowing when your transfer will make it home helps to bring more peace of mind for you and your loved ones.

Question 6

How do I view the status of my money transfer from Singapore to Kenya?

Accepted Answer

Your Remitly transfer status helps you understand where your money is and when it’s going to arrive. 
 
Follow these instructions to find and check your transfer status:
 
**Using the Remitly app**
Open the Remitly app and sign in to your Remitly profile. Your most recent transfers will be included in the Home tab. Select the transfer to get more details, including your reference number and more status information. If you want to view your transfer history, select View all.
 
**Using Remitly.com**
Sign in to your Remitly profile and select Transfer history from the menu. You can view your entire transfer history and filter for transfers that are in progress or delivered.
 
**Messages from Remitly**
If you have chosen to receive email, text and/or app notifications, we’ll update you at each stage of your money transfer using your preferred notification choices. These notifications will include your transfer’s reference number.
 
If you’re sending a transfer, your reference number for tracking your transfer is included at the top of the transfer details page, after your recipient's name.
 
If you’re receiving a transfer and you chose cash pickup, your reference number for tracking your transfer is included in the text message you receive from Remitly once your money is ready for pickup. If you didn’t receive a text message from Remitly, ask your sender to share the reference number. 
 
If you’re receiving your transfer at a cash pickup location, you’ll need the transfer reference number to collect your money.

Question 7

How fast can I send money from Singapore to Kenya?

Accepted Answer

The time it takes to deliver your funds depends on various factors including which country or location you are sending money to.
 
We may offer two delivery speeds for sending your money – sometimes called Economy or Express. 
 
- We recommend using Express when you need to send money fast and can pay using your debit or credit card. 
 
- Choose Economy if you’re looking for more value and the transfer isn’t urgent. 
 
To see the available delivery speeds and pricing for sending money from Singapore to Kenya, first [select the country](https://www.remitly.com/pricing).

Question 8

How can I receive money in Kenya?

Accepted Answer

If you’re being sent money to Kenya, you can choose to receive money depending on what delivery method is most convenient for you.
  
Just make sure you let your sender know how you want to receive your money. 
 
The delivery options you can choose will vary depending on the country where you’re receiving the money. The options you may choose are:
 
**Bank deposit**
Bank deposit is the best option if you have a bank account and want to save the money or withdraw cash when you need it. 
 
**Mobile money**
If you use an app on your phone to pay for what you need, receiving money directly to your mobile money app might be the most convenient option — particularly if you don’t have online banking or a bank account.
 
**Home delivery**
If you live in the Dominican Republic, Philippines, or Vietnam, you can have cash delivered directly to you by courier. This option is a good choice if you live in a rural area or it’s not easy for you to get to a nearby cash pickup location. 
 
If you live in Kenya and a friend or family member is sending you money using Remitly, you can find out more about your options for receiving money and what you’ll need to collect it.

Question 9

How much does sending money from Singapore to Kenya with Remitly cost?

Accepted Answer

We’re committed to giving you great exchange rates with no hidden fees — so more of your money makes it home. 
 
To find out more about our transfer fees and exchange rates to send money from  to Kenya, visit our pricing page.

Question 10

How can I pay for my money transfer to Kenya from Singapore?

Accepted Answer

Payment options are flexible using the Remitly app, but vary according to your location — where you are sending your money from.
 
In the list below, you’ll see the different payment types that work with the Remitly app — some payment methods work for Singapore and all sending countries, while some are unique to certain countries.
 
Payment methods that Remitly supports:
 
Visa and Mastercard (debit cards or credit cards) — all sending countries.
Apple Pay — European Union, UK and Singapore.
Prepaid cards — all sending countries.
Maestro cards — European Union and UK.
Bank transfers (also called Faster Payments) — UK.
Bank account — US, Canada, and Australia.
Klarna (also called Sofort) — Austria and Germany.
iDEAL — Netherlands.
Manual transfers (sometimes called SEPA credit transfers) — France.

Question 11

Which debit or credit cards can I use to pay for my money transfer to Kenya?

Accepted Answer

If you want to use a debit or credit cards for your money transfer to Kenya, your card must have the following details:
 
- The name given on the debit or credit card must match the name given on your Remitly profile.
- A valid expiration date. Generally, a card is valid up to the end of last day of the month in which it expires. If your card has an expiration date of 12/25, then it is valid up to December 31 2025.
- The debit or [credit](https://www.remitly.com/us/en/landing/financial-glossary) must have a CVV or CVC (a three- or four-digit number on the back of the card).
 
We accept Visa or Mastercard debit or credit cards in Singapore and all other sending countries. 
 
You can also use Maestro cards in the European Union and U.K. and prepaid debit cards in the U.S., European Union, U.K., Canada, and Australia. 
 
You may also be able to use an Interac card if you’re in Canada, as long as it’s co-branded with the Mastercard or Visa logo and has an expiration date and a CVV or CVC.
  
Additional fees might apply if you use a credit card. Some credit card companies and banks may charge additional processing fees because transfers are considered cash withdrawals. 
 
You might also be charged a fee when you use a credit card to pay for your transfer.

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How do I sign up for Remitly to send money to Kenya from Singapore?

What information do I need to transfer money to Kenya from Singapore?

How do I set up my first money transfer from Singapore to Kenya?

What happens after I’ve sent my money transfer to Kenya?

Can I track my money transfer from Singapore to Kenya?

How do I view the status of my money transfer from Singapore to Kenya?

How fast can I send money from Singapore to Kenya?

How can I receive money in Kenya?

How much does sending money from Singapore to Kenya with Remitly cost?

How can I pay for my money transfer to Kenya from Singapore?

Which debit or credit cards can I use to pay for my money transfer to Kenya?

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