FAQs

Pickleball is so much fun, and we are excited that you are going to try it out! Get started by reading our comprehensive guide!

We created a guide that you can read here to explain how the point system works!

All of our custom paddles and most of our limited edition paddles are produced locally in Austin, TX. All other paddles are currently imported from a sports factory in Asia.

We primarily sell our paddles online at recesspickleball.com. However, our paddles are also sold at a select few retail shops. Please email hello@recesspickleball.com for more information.

Our composite paddles are made out of a variety of parts and plastics. The primary core of our paddle is made out of a honeycomb polypropylene. Our Classic and Limited Edition paddles have a fiberglass surface, while our Advanced paddles have a T700 carbon fiber surface.

Yes, Recess Classic paddles and Advanced paddles are USA Pickleball approved. See a full list of our USA Pickleball approved paddles here.

Shipping time is dependent on which shipping method you selected at checkout. Please review our shipping policy here for estimated shipping times.

We are a small but mighty team, and orders typically take 2 business days to process before they are shipped. During peak seasons or promotional periods, order processing times may be extended. Please view our full shipping policy for estimated shipping times. After your order has shipped, you will receive an email with tracking information. If your package is lost in transit, please reach out to hello@recesspickleball.com for further assistance.

We offer shipping to Canada with FedEx International Economy. Please see our full shipping policy here.

If you notice that your shipping address is incorrect, please log in to your account to cancel your order before it has been fulfilled. If your order has already been fulfilled, it may be too late to cancel the order, but please reach out to hello@recesspickleball.com for assistance.

If your package is lost, stolen, or damaged during transit, Recess offers a replacement order free of charge or your original order value in store credit. Please email us at hello@recesspickleball.com to start the process.

We are sorry to hear that! Please log in to your account to cancel your order before it has shipped. Once your order has shipped, it cannot be cancelled. Reach out to us at hello@recesspickleball.com if you need further assistance!

We have a warranty policy for our paddles. Please review here.

Yes! Our customers are great at sharing their honest feedback on paddles, balls, clothing, and more. Find all of our Reviews here.

Design Your Own Paddles feature personalized text in your preferred color and font on the front, and a classic Recess design on the back. To get started, click the CUSTOMIZE IT button on the product listing.

- Under the BACK tab, select a paddle design for the back.

- Switch to the FRONT tab and add your text. Text can be added to the center and top of the paddle.

- Customize the text size, color, and fonts. Note: Font color options available are dependent on background color selected (white, cream, tan, or blue).

- Check the box to acknowledge that your design is final and ready to be printed, and that you understand a Recess designer will reach out if any changes are required prior to production. Designs that do not meet Recess brand standards will not be accepted.

- Select the quantity you'd like to purchase. Discounts start at 2 paddles and increase with paddle volume purchased.

1 paddle: $116

2-3 paddles: $104 each

4-7 paddles: $98 each

8+ paddles: $92 each

- Add to cart and check out.

Once you place your order, a Recess Designer will review for final touches and then send to production in Austin, TX. Designs are finalized within 2 business days of being submitted. Design Your Own Paddle orders will be delivered approximately 3 weeks from the date the design is finalized. All other items in the order will ship at the same time.

Design Your Own orders are final. They cannot be cancelled, returned, or exchanged.

Still have questions? Email us at hello@recesspickleball.com to get in touch with our team.

Recess is committed to customer satisfaction. For US-based customers, merchandise purchased online can be returned within 35 days of the order fulfillment date to receive a refund*, store credit, or exchange for a new color or size. *A return fee may apply.

For more information, read our full return policy here.

To initiate a return, submit a request through our return portal here using your order number and email. For more information on returns, read our full return policy. 

We accept all major credit cards, PayPal, and Apple Pay.

As a start-up, our hiring position is constantly evolving. Feel free to monitor our LinkedIn openings to stay up to date when we are looking to fill new roles!

Yes, we offer wholesale partnerships with stores that align with our vision and brand. Please fill out our Wholesale Application to begin the process and we will be in touch with you soon.

If you are interested in learning more about Recess Pickleball, please shoot us an email at hello@recesspickleball.com.