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What's this all about?
Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.
Planned Upgrades
In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Mobile App
Service update
We’ll be doing routine maintenance on our systems from 06:00 to 12:00 on 26th October 2024.
This means that your in app mailbox and statements may be unavailable during these times.
We’re sorry for any inconvenience and thank you for your patience.
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To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 04:55 GMT this Sunday 27th October.
This means that our Mobile Banking will be unavailable during these times.
We are sorry for any inconvenience that this will cause and thank you for your patience.
Information Message
Digital Banking
Service update
We’ll be doing routine maintenance on our systems from 06:00 to 12:00 on 26th October 2024.
This means that your Digital Banking mailbox and statements may be unavailable during these times.
We’re sorry for any inconvenience and thank you for your patience.
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To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 05:25 GMT this Sunday 27th October.
This means that our Digital Banking will be unavailable during these times.
We are sorry for any inconvenience that this will cause and thank you for your patience.
Information Message
Websites
Service working normally
Information Message
Payments
Service working normally
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Credit Cards
Service working normally
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Debit Cards
Service working normally
Information Message
Branch
Service working normally
Information Message
ATM Network
Service update
Royal Bank of Scotland Message as below:
Royal Bank of Scotland cash machines will be under-going routine maintenance between 01:35 GMT and 05:05 GMT on Sunday 27th October. Customers will experience an outage of 3.5 hours of the ATM service during these times.
This means:
- Access to cash will not be available at the NatWest, Royal Bank of Scotland, Ulster Bank & Tesco
- Royal Bank of Scotland Debit card holders will not be able to use the cash machines of other financial institutions
- Payments and Transfers Options will be unavailable at these times.
Information Message
Telephone Services
Service update
To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 06:00 GMT this Sunday 27th October.
This means that our Telephone Banking will be unavailable during these times.
We are sorry for any inconvenience that this will cause and thank you for your patience.
Information Message