Frequently Asked Questions

Please try refreshing the cache on the webpage. To do this, press Ctrl-F5. If that does not work, then please try opening the order in an incognito window (Shift-Ctrl-n) . For MAC users on Safari, you can use [CMD] + [ALT] + [E]

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This is an indication of a bad humidity and temperature sensor. You can purchase a new sensor here: RH/T sensor Also it is recommended to replace the battery as well which you can get here: Battery

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You will first need to create an account if you do not already have one. After you create an account, sign in. Click on your account name at the top of the page and select My Account. On the left of the screen, you will see Product Registration, select this option. Enter your purchase date, serial number and product name into the fields and then select Save.

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