Philips Sonicare App Privacy Notice

• The personal data we collect may include your name, email address, country, language and password. We also process information on your app usage, including your session, login and authentication information, which we use to manage your account. For China users, we collect the users’ phone numbers.

• If you choose to log in via social media, the personal data we collect may include your basic public profile (e.g., profile photo, identifier, gender, profile URL, birthday, homepage, and location) and email for authentication purposes. In this case, your social media provider may collect information on the fact that you are using the app and logging in using your social media account. Please read your social media provider’s Privacy Notice (e.g., Facebook, Google, Apple) to learn about their privacy practices, including, what type of personal data they collect, and how they use, process and protect them.

• We use your Account Data to create and manage your account and provide personalised Services. You can use your account to securely login to the app. If you create a Philips account to login to the app, we will send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, to send you strictly service-related announcements, or direct marketing communications in case you have provided consent. You may also use your Philips account to order or register a Philips product or service, participate in a promotion or game, participate in a social media activity related to a Philips promotion (for example clicking "like" or "share"), and participate in product testing or surveys.

Because we use your Account Data to provide the Services, we consider this processing to be necessary for the performance of a contract to which you are party and lawful under Article 6.1. (b) of Regulation (EU) 2016/679.

When you consent to help improving the app, we collect and process your mobile device data and app usage information as detailed in our Analytics Notice(s), which you can find under the app settings. To do so, we may use several service providers that process your app data on our behalf and pursuant to our instructions. Our service providers use Cookies to help us collect your information. Before we use Cookies for analytics purposes, we will ask your consent in line with Article 6.1. (a) of Regulation (EU) 2016/679.

• Bluetooth. The app requires Bluetooth connection to connect the Device to the app. You can at any time block your Bluetooth connection through the settings of your mobile device.  

• Calendar. If you want the app to remind you about your upcoming dental appointments, the app will require permission to access your calendar. We will not copy or store your calendar information. This information will remain in your mobile device.

• Location. To allow users to connect and use any Bluetooth device with their phone, Android operating systems require users to give permission for the app to access coarse geographic location.  On iOS, Sonicare asks users to give permission for the app to access geographic location, which enables a robust way of syncing data (iBeacon™) from the toothbrush and the mobile device when not using the app. The app does not use these permissions to determine your location, nor does Philips collect your location data. You can revoke location permissions at any time in the settings of your mobile device.  

• Files. The app requires access to the mobile device’s files to store the language configurations and other files that the app uses to operate (e.g., graphics, media files, or other large program assets). If you delete the app, the data will be deleted from your mobile device.

• In some cases, your operating system may request permissions that your mobile device needs for technical reasons, but that are not controlled or used by Philips.  We will not collect any data associated with such permissions unless required to provide our services in accordance with this notice.

When you set-up your BrushSync subscription and subject your consent, we share the following data with Amazon: the serial number of your Device, the model (hx number) of your Device, and when it is time to order a new brush head (“BrushSync Data”). To keep track of your subscription, we store your Amazon Customer ID. If you unsubscribe to BrushSync, we will delete such Customer ID. You can at any time (i) pause or change orders using the Reorder Settings in the My Brush Head Page of the app; and/or (ii) cancel any order via Amazon.

You understand that Amazon provides its own services to you and by activating BrushSync, you instruct us to share your BrushSync Data with Amazon, which may process the same in countries outside of your country of residence which may not provide adequate protection to personal data.

When you actively request Smart Reorder within the App, we’ll share the following data with Amazon: the generic model ID of your device and when your brush head is within a “high” (80%) or “low” (20%) wear range (“Smart Reorder Data”). High range is when you put on a new brush head. A low range is when your brush head has reached 20%. When your brush head is in the low range, we’ll send daily brush head wear percentage data to Amazon until you’ve replaced your brush head to fulfil the reorder. You can, at any time, revoke the sharing of this data and cancel the reorder of brush heads by amending the ‘Brush Head Reorder Settings’ from within the App.

You understand that Amazon provides its own services to you and, by activating Smart Reorder within the App, you instruct us to share your Smart Reorder Data with Amazon, which may process the data in countries outside your country of residence that may not provide adequate protection to personal data.

If you are located in the EEA, your personal data may be transferred to our affiliates, service providers or third parties in non-EEA countries that are recognised by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here. For transfers from the EEA to countries not considered adequate by the European Commission, such as the United States, we (i) have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission to protect your personal data; or (ii) rely on your prior explicit consent if necessary. You may obtain a copy of these measures by following the link above or by contacting us here.

In your request, please make clear what personal data you would like to access, rectify, erase, restrict or object to its processing. For your protection, we may only implement requests with respect to the personal data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Where we rely on consent to collect and/or process your personal data, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before your withdrawal. Where we rely on performance of a contract to process your personal data for purposes of the Services, we may not be able to provide the Services if we do not receive your information.

   
Please note that if you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, our Services anymore.

When we process your personal data based on a legal obligation to which we are subject, including when you interact with us to exercise any of your rights, we consider the processing to be lawful in accordance with Article 6.1.(c) of Regulation (EU) 2016/679.

We take seriously our duty to protect the data you entrust to Philips against accidental or unauthorised alteration, loss, misuse, disclosure or access. Philips uses a variety of security technologies, technical and organisational measures to help protect your data. For this purpose, we implement, among others, access controls, use firewalls and secure protocols.

While the Services are not directed to children, as defined under applicable law, it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.

If a parent or guardian becomes aware that his or her child has provided us with his or her personal data without their consent, please contact us here. If we become aware that a child has provided us with personal data, we will delete his/her data from our files.

Our Services may change from time to time without prior notice to you. For this reason, we reserve the right to amend or update this Privacy Notice from time to time. When we update this Privacy Notice, we will also update the date at the top of this Privacy Notice.

We encourage you to review regularly the latest version of this Privacy Notice.

The new Privacy Notice will become effective immediately upon publication. If you do not agree to the revised notice, you should alter your preferences, or consider stop using our Services. By continuing to access or make use of our Services after those changes become effective, you acknowledge that you have been informed and agree to the Privacy Notice as amended.