Leading industry analyst firm IDC recognizes that digital business monitoring signals are increasing both volume and complexity to thresholds beyond which humans can no longer manage them. Therefore, IDC recommends using an event platform partner who can bring both rules and AI-based event pattern triggers to enable IT staff, business leaders, and customer service service staff to manage that complexity in order to enable and maintain high levels of uninterrupted customer experience. IDC also advises an investment in staff training to maximize the use of these tools to tackle the challenges of increasing digital complexity in real time.
IDC also advises an investment in staff training to maximize the use of these tools to tackle the challenges of increasing digital complexity in real time.For more details, access the report here.
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI