Oracle Intelligent Advisor
Guide customers and service agents to the right decision faster through an automated set of built-in branching questions. Oracle Intelligent Advisor helps customer service organizations easily configure and integrate business and process rules into Oracle and other third-party solutions—without having to code.
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Accelerate Service Response with AI-Powered Knowledge and Decision Automation
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Automate service delivery
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Oracle is a Leader in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
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Explore Intelligent Advisor
Remove the manual creation, configuration, and deployment of rules so agents can focus on providing customers with consistent customer service. Automating decision-making for agents means they spend less time combing through data and more time creating personalized service experiences with customers.
Self-service advice capabilities
Let customers efficiently help themselves resolve both simple and complex issues.
Personalized assistance
Provide personalized advice tailored to each person using intelligent online interviews.
Conversational support
Enrich conversational experiences through chats and chatbots.
Efficient records management
Embed an Intelligent Advisor interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.
Advice and rule authoring
Give business users the power to configure advice, either through a web browser or a desktop development tool.
Natural language support
Equip business users to establish and manage rules—without the need to engage a programmer.
Intuitive designer
Design intuitive and exceptional customer experiences (CX).
Browser-based rule authoring
Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.
Collaboration
Collaborate across your entire business, allowing multiple authors to write rules for interviews and decision service projects.
Customer service agent guidance and advice
Support your contact center agents in providing consistent and personalized advice and decisions across all channels, in any language.
Quick decision-making
Empower agents to quickly make decisions and decrease the need for escalation.
Easily resolve calls
Give service agents the means to easily handle all customer calls—from simple to complex.
Advice analytics and insights
Understand and improve customer experience through channel interviews and decision analytics.
What-if analysis
Leverage what-if analysis to assess the impact of changes in legislation, policies, or regulations on your customers.
Gain better customer insights
Understand which rules drive better customer experiences.
Automated decision services
Easily integrate automated, intelligent decision-making into your existing systems, processes, and workflows.
Connect to any app
Seamlessly connect with your existing applications to perform high-volume calculations and scale decision-making.
Automated decisions
Automate decisions and complex calculations with service workflows and batch processes.
Transparent decision compliance
Ensure company compliance by transparently recording and explaining the advice given and decisions made.
Detailed decision reporting
Discover insights into your customers’ journeys and determine compliance with your business standards using accurate and reliable analytics and reports.
Record and explain decisions
Provide detailed explanations for automated decisions.
Oracle Intelligent Advisor customer successes
Many of the world’s leading businesses use Oracle Intelligent Advisor to build a better customer experience.
Why choose Oracle Intelligent Advisor?
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01Grow service goals and ROI
Deliver next-generation individualized service with consistent, automated advice and decisions.
How to provide more personal customer service with Intelligent Advisor
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02Power personalized and precise service experiences at scale
Create differentiated advice and decision experiences through personalized interviews for customers, service agents, and employees across all channels.
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03Simplify service automation
Empower business users to easily automate by configuring rules and managing deployments and integrations from their browser.
Blog: Improving the customer experience with artificial intelligence
Virtual meetups for Intelligent Advisor
Heike Lorenz, Product Marketing Director, Oracle
Oracle’s virtual meetups are an excellent opportunity to connect with peers and the Intelligent Advisor development team. We will share best practices, tips/tricks, and everything we know, and you have the opportunity to provide feedback and learn more about Intelligent Advisor. Continue reading to see what’s coming up.
Read the complete postResources
Best practices and resources
Find best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.
Overviews and demos
Documentation
Oracle offers a wide range of documentation that will help you learn more about Oracle Intelligent Advisor.
Additional documentation
Join the community
The Intelligent Advisor community is active worldwide and growing rapidly. There are many ways to meet and interact with other Intelligent Advisor users. Whether it be through Twitter, online communities, or in-person user groups and trade shows, you can stay informed about Intelligent Advisor through many channels.
Additional information:
Develop your intelligent Advisor skills
Oracle University provides a variety of learning solutions to help you build Intelligent Advisor skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.
Oracle Cloud Marketplace
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales, service, and marketing cloud applications in the Oracle Cloud Marketplace.
Additional information
Intelligent Advisor best practices
Our best practice materials provide valuable guidance on how to design policy models and dozens of useful tips for delivering rich and natural-feeling interactive interviews and other decision-making experiences with Intelligent Advisor. Highly recommended reading for all skill levels.
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Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.