Oracle Customer Experience (CX) product tours

Cross-CX product tours

Make every customer interaction matter using a suite of CX cloud applications that connects marketing, sales, customer service, field service, and ecommerce. Oracle connects customer experience systems with finance, supply chain, and HR on a unified cloud platform for a single, dynamic customer 360-degree view.

See how Oracle CX solutions can help your business.

• Intelligent Service
• Responsive selling

Marketing product tours

Launch multi-channel marketing campaigns that generate a higher return on your digital marketing investments. Create customer loyalty through superior campaign performance. Unify all prospect and customer marketing signals into a single view that unlocks real-time performance decisions during critical campaign cycles. Visit these product tours and see how Oracle Marketing can help your business.

• CrowdTwist Loyalty and Engagement
• Eloqua Marketing Automation
• Audience Segmentation
• Responsys Campaign Management
• Infinity Behavioral Intelligence
• Oracle Unity Customer Data Platform (2:19)

Sales product tours

Build a more efficient and successful sales organization with AI-powered selling tools that are centered around clean, complete, trusted customer data. Intelligent recommendations guide sellers to the most valuable prospects at the right time. See how Oracle Sales can help your sales team sell more faster by visiting these product tours.

• Responsive selling
• Configure, Price, Quote (CPQ)
• Subscription Management
• Sales Force Automation
• Sales Performance Management
• Sales Planning
• Partner Relationship Management

Service product tours

See how to serve customers where they are and when they need you with tailored solutions for customer self-service, agent-assisted service, and field service. Explore these product tours highlighting powerful capabilities for elevating your service CX.

• Digital-first service
• Field Service
• Knowledge Management
• Service automation
• Agent-assisted service
• Remote monitoring of connected assets

Commerce product tours

Take your business online and innovate quickly with a unified B2B and B2C ecommerce platform that connects your CRM and back-office systems and uses unified customer data to build personalized online buying experiences.

See how Oracle Commerce’s solutions can help your business by visiting these product tours.

• B2B Commerce
• Oracle Commerce (2:15)
• Configure, Price, Quote (CPQ)
• Oracle Subscription Management

CX for Industry product tours

Oracle CX for Industry offers industry-specific customer experience solutions that unleash the power of innovative technologies connected across marketing automation, campaign management, sales, customer service, field service, and ecommerce to bring together available customer data and make every customer interaction matter. See how Oracle Advertising and CX solutions can help your business shine by visiting these industry-specific product tours.

• CX for Retail and Consumer Goods
• CX for Financial Services
• CX for High Tech and Manufacturing
• CX for Utilities
• CX for Business Licensing and Registration
• Oracle Unity for IT (2:17)
• Oracle Unity demo: Improve customer service with connected data (2:10)