Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
Oracle is a Leader in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Get your complimentary copy and learn why Gartner named Oracle a Leader in its Magic Quadrant™ for the CRM Customer Engagement Center.
Learn how Oracle elevates self-service, agent-assisted, and field service workflows
Watch these on-demand webinars to learn how AI and other powerful capabilities within Oracle Service can elevate and automate service delivery at scale.
Oracle named a Leader in the IDC MarketScape for Service Lifecycle Management Platforms
Discover the importance of connected capabilities in digital customer support, service request management, service planning, field service, spare parts, warranties, and recalls.
Help customers get answers faster, free your agents to handle more complex tasks, and reduce cost with self-service tools.
Give agents a complete, unified view of the customer plus intelligent tools to find answers, collaborate across the business and solve cases faster.
Schedule, route, and equip mobile workers to complete service activities at a customer’s home, office, or installed asset location.
Today’s customer service strategy is reactive, static, and focuses more on efficiency than the customer. Our vision for the future is one that breaks these stereotypes and provides your customers with predictive, unique, and hyper-convenient experiences.
Learn why companies across all industries use Oracle Service to deliver differentiated and meaningful customer service experiences. Click on a logo to learn more.
With Oracle Service’s automated solutions, brands can give customers the power to easily find information and answers to their questions or engage with a live person when necessary.
See how Razer is delivering digital-first service experiences (2:59)
Oracle offers solutions across multiple applications and customer touchpoints to help businesses connect data across service, marketing, sales, commerce, loyalty, finance, and supply chain. Customers receive more personalized and holistic service experiences, as well as more immediate problem resolutions, without having to engage a company at multiple touchpoints.
Help agents focus on high-value interactions by providing guided assistance, next-best-action recommendations, and automation for routine processes—all from within a single desktop application. Agents have more time to focus on high-value client relationships and revenue-generating opportunities.
Predict and prevent downtime, improve efficiency, and grow service-related revenue by automating the workflows that connect your customers and their assets to your teams, your supply chain, and your back office.
Find best practices and useful resources that can help you make the most of your Advertising and CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.
Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.
The Oracle Playbook series
We've compiled the secrets to our people, process, and systems strategy. And we want to share them with you.
Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023
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