Be the master of your booking!
From your Onepark personal account, you will be able to:
- Modify your dates and times of booking
- Modify your license plate, flight and passenger number
- Cancel or modify your booking
- Modify your payment information
- Download your invoices
- Find all your personal details
Your most frequently asked questions:
Cancellation is free at Onepark!
To cancel your booking, it is very simple: from the website or mobile: onepark.co, go to your customer space and then select "My bookings" and only click on "Cancel".
You will receive an email of confirmation of cancellation in your mailbox and full refund within 10 business days
It is important to note that we can not cancel the booking for you.
The cancellation is free if your cancellation occurs within the cancellation deadlines imposed by the car park. You will of couse be refunded on the payment method associated with your Onepark account.
An invoice is automatically generated at the end of each parking . The invoice is available in the mail of the end of booking as well as in your Onepark customer space, section "My Invoices".
To change your contact information, go to your customer space, under "My Account". Once your details have been changed, please send us an e-mail so that we can generate an invoice with the correct wording.
To change dates and/or time of your booking follow the instructions below:
Click on “Modify or Cancel your booking” on your email confirmation. Then click on “Modify dates”.
After selecting the new dates, click on “Check availabilities”.
Then, you just have to validate the new dates.
You can modify the dates and/or time of your booking by logging into your customer space, on “My bookings”. The instructions to be followed are the same.
By modifying a booking, a new booking is created. Therefore, your first booking will be cancelled and reimbursed within 10 working days.
To make the change:
• the model of your vehicle
• your flight number
• the number of passengers
It's very simple: go to your customer area, select the "My Reservations" section and click on the "Modify" button.