Thank you for trusting OHSU with your care. On this page, you can learn how to get ready for your:

• Clinic appointments
• Hospital stays
• Surgery

You’ll also find information about our cancellation policy, medical chaperones and other topics.

Registration

If you are a new OHSU Health patient or your insurance has changed, please call OHSU Registration at 503-494-8505 to provide insurance information.

 For a hospital stay, call 503-494-8927 to answer additional questions.

What to bring

• Insurance card
• Debit or credit card if you have a copay; no cash or checks
• List of all medications, vitamins and supplements you take
• Any paperwork we asked you to complete
• Any medical records and diagnostic images we asked for

24-hour cancellation policy

If you can’t make your appointment, please give us at least 24 hours’ notice so we can offer it to a patient on our waitlist. If you miss 2 or more appointments in a row without 24 hours’ notice, we may contact you about no longer being a patient at our clinic.

Hospital stays

Have someone bring you. You can also use TriMet or a ride-sharing service. If someone drives you, they can park for free at:

• Marquam Hill: Parking Garage B at Physicians Pavilion.
• South Waterfront: Center for Health & Healing Parking Garage; take a ticket and have it validated at check-in.

What to bring

• Insurance card
• Debit or credit card if you have a copay; no cash or checks
• Toiletries

What to leave at home

• Valuables, including money and jewelry
• Medications, unless your doctor asks you to bring them
• Electrical appliances such as blow-dryers or electric toothbrushes

Resources

• Inpatient Welcome Guide
• Patient discharge policy

Before surgery

• You will have an in-person or phone visit to make sure you are healthy enough for surgery.
• Learn what to do and what to expect before surgery: Preparing for your surgery (Preparación para su cirugía).
• An insurance verification specialist will confirm a doctor’s referral, if required, and how you will pay. If you don’t have insurance, the specialist will go over other options. Some patients qualify for assistance.

Checking in for surgery

• OHSU Hospital: Go to Admitting in the ninth-floor lobby. Phone: 503-494-8927
• Doernbecher Children's Hospital: Go to Admitting on the eighth floor (look for the maple leaf). Phone: 503-418-5313
• Casey Eye Institute: Go to the sixth floor. Phone: 503-494-5191.
• Multnomah Pavilion: Go to the fourth floor. Phone: 503-494-1102.
• Center for Health and Healing, Building 2: Go to the first floor. Phone: 503-346-3000.

Things to know about coming to OHSU

Medical chaperones for sensitive exams: OHSU offers trained medical chaperones to make sure you have comfort, dignity and professionalism during your exam. We will offer you a chaperone any time a breast, genital or rectal area will be exposed or subject to physical contact. You can also ask for a chaperone for any medical exam or procedure. You can ask for a certain gender if it makes you more comfortable. We will do our best to honor your request.

No guns on OHSU property: Per ORS 166.377 and OHSU Policy, possession of firearms on OHSU property is not permitted. This prohibition includes those licensed to carry a concealed firearm. The affirmative defense of ORS 166.370(3)(g) for those with a concealed handgun license does not apply on OHSU property.

We are scent-free: Please don’t wear a fragrance to your visit. This helps chemically sensitive patients and staff.

We are a teaching facility: You might meet students learning from your care team. This helps us train providers while giving you excellent care.

Language help: If you need an interpreter for your appointment, we can provide one free of charge upon request. Call your provider’s office and ask for language services for your visit.