FAQ
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What can the app do?
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Does it cost anything to use the app?
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Can Japanese people use it, too?
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Does the app support languages other than Japanese?
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What kind of smartphone do I need?
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Where can I use the app? Also, what kind of Wi-Fi can I connect to?
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What company created this app?
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How is it different from Japan Connected-free Wi-Fi?
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Can the app be used on a PC or Windows Phone?
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Is there anything I need to be careful about when using free Wi-Fi?
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Are there any restrictions on the length of time or number of times Wi-Fi services can be used?
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If you cannot connect [Confirmation of Basic Settings]
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If you cannot connect [Confirmation of Basic Settings]
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There are some websites and apps that won’t work with free Wi-Fi.
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Is user registration required?
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Will I be sent mail magazines if I register?
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If I register with from an SNS account, will the registration appear on my timeline or be posted?
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Can multiple devices use the app from a single mail address or SNS account?
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I registered my email address, but haven't received a tentative registration email.
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Can I change or delete my user information?
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My device connects to a Wi-Fi, even though I turned off the automatic authentication settings.
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Authentication has not been completed, even though I'm connected to a supported Wi-Fi.
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An access marker is indicated nearby on the Wi-Fi spot map, but I cannot connect to Wi-Fi.
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Why can't I connect automatically if I don't allow the app to use my location information?
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Why can't I connect automatically if I don't allow notifications?
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I cannot delete the notification "Automatically connect to supported Wi-Fi."
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Automatic connection settings cannot be changed.
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I keep getting an error message.
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The error message "You have reached the maximum number of authentication attempts for the day. Please try again at a later date." is displayed repeatedly.
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The error message "You have reached the maximum number of authentication attempts for the day. Please try again at a later date." is displayed and I cannot connect to the internet.
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「Wi-Fiネットワークに接続しますか？ Japan Wi-Fi auto-connectによるおすすめ」というサイレント通知が届きません。【Android 10】
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「Wi-Fiネットワーク候補」を許可するにはどうしたらよいですか。【Android 10】
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I've connected once, but it doesn't connect to Wi-Fi automatically [iOS]