Identity theft is a crime in which an imposter obtains important pieces of personal information. This may include account credentials, Social Security number, Driver's License number, or other identifying information.
How does Identity Theft work?
Warning Signs
You receive new statements or invoices for accounts you did not open.
Your existing statements or bills are no longer being delivered to you.
You see unauthorized charges, transactions, or withdrawals.
You see a change in your credit score.
You receive unauthorized authentication requests for accounts.
What should you do if you believe you are the victim of a identify theft?
Contact your bank and credit card issuers as well as your credit monitoring services. You may consider putting a freeze on your credit.
Visit IdentifyTheft.gov for assistance.
Safeguards
To prevent identity theft, protect your personal information. Do not share passwords or other credentials with anyone other than your authorized users.
Use strong and unique passwords. Enable two-factor authentication wherever available. Change your passwords on a regular basis.
Be suspicious of unsolicited texts, e-mails, and calls, especially those urging you to act immediately and provide personal details.
Regularly check your credit report, invoices, and bank statements.
Port Out is the process in which a customer transfers their service and mobile number to another carrier. An unauthorized Port Out occurs when the mobile number tied to a customer’s account is moved to another provider without the customer’s authorization. This may be the result of fraud with an attempt to gain access to the mobile number to intercept calls, messages, authentication codes, etc.
How do Port outs work?
They may obtain this information through various means, most commonly phishing attacks. Phishing occurs when criminals send fraudulent requests for personal information to victims, usually posing as a company or government agency. Victims of Unauthorized Port Out attacks frequently have their email accounts compromised prior to the Port Out, allowing fraudsters to intercept communications.
Warning Signs
Mobile service is removed from device/stops working when not connected to WIFI.
Notifications are received that accounts are being accessed or passwords being changed.
Two factor authentication attempts tied to mobile number are not being delivered to device.
What should you do if you believe you are the victim of an unauthorized port out request?
Contact the NTW customer care team at 1-877-621-2600 via call, text, or live chat from our website in order to report the situation. NTW recommends you immediately change the passwords for services like your online banking and e-mail to prevent any access. An investigation will be opened and the carrier processing the port out will be contacted to determine next steps. This process can take time to regain access to the mobile number, if fraud can be proven. Protect yourself by following the steps below.
Safeguards
To prevent unauthorized Port Outs, protect your personal information. Do not share passwords or other credentials with anyone other than your authorized users.
Use strong and unique passwords. Enable two-factor authentication wherever available. Change your passwords on a regular basis.
Be suspicious of unsolicited texts, e-mails, and calls, especially those urging you to act immediately and provide personal details.
Sim Swap fraud refers to the process of fraudulently gaining access to a mobile number by manipulating a device, or transferring the mobile service into another device. This may be the result of an attempt to gain access to the mobile number to intercept calls, messages, authentication codes, etc.
How do Sim Swaps work?
They may obtain this information through various means, most commonly phishing attacks. Phishing occurs when criminals send fraudulent requests for personal information to victims, usually posing as a company or government agency. Victims of Sim Swap fraud frequently have their email accounts compromised prior to the request, allowing fraudsters to intercept communications.
Warning Signs
Mobile service is removed from device/stops working when not connected to WIFI.
Notifications are received that accounts are being accessed or passwords being changed.
Two factor authentication attempts tied to mobile number are not being delivered to device.
What should you do if you believe you are the victim of an unauthorized sim swap request?
Contact the NTW customer care team at 1-877-621-2600 via call, text, or live chat from our website in order to report the situation. NTW recommends you immediately change the passwords for services like your online banking and e-mail to prevent any access. An investigation will be opened to determine next steps. Services may be interrupted while this investigation is ongoing.
Safeguards
To prevent unauthorized Sim Swap fraud, protect your personal information. Do not share passwords or other credentials with anyone other than your authorized users.
Use strong and unique passwords. Enable two-factor authentication wherever available. Change your passwords on a regular basis.
Be suspicious of unsolicited texts, e-mails, and calls, especially those urging you to act immediately and provide personal details.
