NatWest Group is a UK-focused banking organisation, serving over 19 million customers, with business operations stretching across retail, commercial and private banking markets.
It’s easy to get in touch with us. If you’re a customer, media, or an investor, use these details to contact us directly.
Find out more about our Board of Directors and Executive management team, and view key governance documents.
How do we drive growth and support the financial lives of our personal, business and corporate customers? Through our brilliant banking brands.
Strong relationships with millions of customers are at the heart of our workforce. We are committed to having a motivated and inclusive workforce who are engaged and passionate about serving customers.
We’re dedicated to serving our customers. By being there throughout their lives, we can build long-term value, invest for growth, make a positive contribution to our communities and drive attractive returns for shareholders. Our focus is to continue building a great bank, powered by great people and delivering fantastic service to our 19 million customers.
As a leading UK bank with 19 million customers, we are well-placed to support them to make sustainable choices, while driving value and growth from the commercial opportunities of the transition to a net-zero economy.
As a leading financial firm in the UK, we believe we can make a real and positive difference to people’s lives.
We follow the highest standards of corporate governance, business integrity, and professionalism in all our activities. Our corporate governance framework helps support the effective implementation of our strategy and decision-making, and promotes long-term sustainable success.
We’ve got information on topics such as employing staff and business planning. Take a look at our reports and policies.
We are building a simple, safe & more customer focused bank.
View highlights from our latest Annual Report & Accounts and download the full reports.
View the financial results of NatWest Group and our subsidiaries alongside other presentations to investors.
Read our recent company announcements and search the archive for historic filings.
Manage your shareholding online or view information on shareholder meetings, the share price and dividends declared.
Find out more about our credit ratings and issuance across the Group including Green, Social and Sustainable bonds.
Read about our purpose in action and view our recent disclosures on environmental, social and governance issues.
Take a look at our recent stories and insights.
Find all media contacts and resources from NatWest Group.
RBS Collective Investment Funds Limited
On this page
01 January 2024 to 30 June 2024
To put the below figures into context:
We received just over two complaints for every 1,000 investments we manage for our clients.
Provision (at reporting period and end date)*
Intermediation (within the reporting period)*
Number of complaints opened
Number of complaints closed
% closed within 3 days
% closed after 3 days but within 8 weeks
% upheld
Main cause of complaints opened
Controls
Investments
2.21 per 1,000 client accounts
N/A
1435
1398
51.07%
48.07%
36.91%
Other general admin / customer service
*Number of complaints opened by volume of business
The Royal Bank of Scotland plc
National Westminster Bank plc
Coutts & Company
