Your change order

When can you order?

Between midnight and 8am for same business day collection (you’ll need to allow 2 hours after the branch opening time to collect your change order).
Between 8:01am and 11:59pm for next business day collection (you’ll need to allow 2 hours after the branch opening time to collect your change order).
By 2pm Friday for a Saturday collection (subject to branch opening hours).

Good to know

Check opening times, and whether your branch is open on a Saturday, by using our branch locator.
You can place an order up to seven business days in advance.
You can’t collect an order on Bank Holidays.
If you want to collect from an RBS branch, you’ll need to use the RBS cash/coin order.
You can’t use the form below for making a cash withdrawal. If that’s what you need, get in touch with your usual bank point of contact or visit your local branch.
This service is for business customers only.

Request Cash/Coin Order

Business Details

Business Name *

Business Sort Code *

Business Account Number *

Your Details

Your Name *

Person collecting the order *

Phone Number * (In case we need to contact you)

Alternative Phone Number

Cash and Coin Order

Notes (denominations are subject to branch availability)

Amount (£)

£50

£20

£10

£5

Coins

£2

£1

£0.50

£0.20

£0.10

£0.05

£0.02

£0.01

Total (£) *

Collection Details

Before filling out your collection details, check the opening hours of your preferred branch here: https://locator.natwest.com/

Your request may not be processed if you choose a time outside of branch opening hours.

You can order change for next business day collection (or for same business day collection on orders made between midnight and 8am). You'll need to allow 2 hours after branch opening times to collect your change order. For Saturday collection orders must be placed by 2pm on Friday.

If the branch you’d like to collect from is not included on the list, please call us on 0345 7114477.

Search:

Search Branch

If the search does not bring up the branch you required, please select it from the dropdown below

Branch for order to be collected – please check opening times * Select which branch you'd like to collect your order from

Comments

Collection date *

Collection time *

Use our branch locator to check when you can collect your order.

Confirmation of your change order

Thanks for your order. Make sure to check opening times at your chosen branch before collecting.

Helpful to know:

You’ll need to bring photographic ID if you want to debit the order from your account.
You’ll need to allow 2 hours after the branch opening time to collect your change order.
We’ll only debit accounts according to the mandated instructions, and we won’t debit them until you collect your order.
You’ll have to re-order any orders over £5,000 which aren’t collected on the due date.

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