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What are the different balances in Online Banking?
Recently we’ve changed the way we display your accounts and balances in Online Banking to give you a clearer view of your money.
How do I register for Online Banking if I don't have a debit card?
If you do not have a debit card, you can simply leave this field blank and carry on with your application.
Why do I get a message that my customer number entered has been disabled?
To protect you and your accounts, we constantly monitor our Online Banking and mobile app services and it may have been necessary for us to temporarily disable your service.
What is a card-reader and how do I use one?
A card reader gives you an extra level of security when using Online Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us.
I haven't received my Online Banking activation code, what can I do?
You'll need an Online Banking activation code when you register, re-register or open an account with us. We'll send you your code by text message within a few minutes if you have a UK mobile number.
It says 'service temporarily unavailable', what should I do?
We do carry out essential maintenance between 1.55am and 2.30am (UK time) every day to keep our systems up to date. During these times Online Banking will be unavailable.
Contact us
Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can. On average she can answer questions within 5 minutes.
What is my Online Banking Mailbox and how do I access it?
Your Online Banking mailbox or mobile app enables you to securely receive and access important mail we've sent you in electronic format. You can view, download, share, archive or print PDF copies of your mail at your convenience.
Cora is here to help you
Available 24/7
Cora can support you with a wide range of queries. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you.
Helps you change your details
Cora can update your address and help you get your phone number, email address or name updated too.
Allows you to report a lost card
Cancel your lost card and securely order a new one.
Helps you get a PIN reminder
Forgotten your PIN? Get a PIN reminder through Cora.