Contact Premier 24

Please get in touch straight away if you’ve noticed any suspicious transactions on your account. We’ll either ask you some security questions, or if you’re enrolled for Voice ID, we can confirm your identity using your voice. This means you don't have to use your PIN, password or answer security questions when you call us.

Getting started with Voice ID is simple – you just need to be over 18 and registered for Telephone/Online Banking. Speak to Premier 24 to get set up. 

Here are the numbers you need:

Current accounts (Lines are open 24/7)

UK: 0333 202 3330
Overseas: +44 161 933 7239

Credit cards (24 hours a day)

UK: 0800 161 5153
Overseas: +44 126 850 8020

Find out more about reporting fraud on your account.

If your card is damaged or lost, you can order a replacement online in less than 2 minutes – that's less than half the time it takes if you were to phone us (5min 10s).

1. Log in to Online Banking and go to the 'Cards' option in the left hand menu
2. Then choose 'Manage your debit card' or 'Manage your credit card'
3. Choose 'Report your card lost and order a replacement' or 'Order a replacement for a damaged card'.

The service allows you to withdraw money from your account using a security code instead of your card. The Emergency Cash service can only be provided to you at the time of card cancellation. 

To use the Emergency Cash service:

You need to be within the UK

You must have at least £20 available in your account

You can withdraw up to £300 from a NatWest or Tesco cash machine if you're a fully active online or telephone banking customer and if you aren't we'll still let you withdraw up to £60 to tide you over.

Remember you'll need to have money available in your account before you can withdraw it.

To report your debit card lost or stolen and use the Emergency Cash service, please call our Card loss centre straight away.

Card loss centre

UK: 0370 600 0459
Overseas: +44 1268 500 813
Relay UK: 18001 0370 600 0459

Open 24 hours a day. Calls may be recorded.