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Do you have money in a dormant account?
A bank account that hasn't been used in a long time can become dormant. We class an account as dormant if it's not been used for more than 5 years. We will try our best to contact you before this happens.
Follow the steps below to reclaim your money if you think you have a dormant account with us. If you're not sure if you once had an account with us, visit us in branch and we can help you find out.
How to reclaim your money
Fill out the Dormant Reclaim Form
Download and complete the Dormant Reclaim form.
You will need to send us a copy of your photographic ID and proof of address dated within the last 6 months. Please don't send us any original documents.
You will also need to visit a branch so that we can verify your ID and proof of address.
If the account is joint and requires more than one signature, we will need ID and proof of address from all signatories.
Send it by email or post
Send us your completed form and proof of ID and proof of address either by email or post at the following addresses:
Email: personaldormantteam@natwest.com
Post:
Dormant Account Reclaim Team
Floor 4
1 Spinningfields Square
Manchester
M3 3AP
You'll need to visit a branch to have your photographic ID and proof of address certified.
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If you are unsure, visit us in branch
Not sure if you have money in a dormant account with NatWest? Visit your nearest branch where our staff can help you reclaim your money.
To locate any funds, it will help us if you bring
- Your account details, for example a copy of a statement or a passbook
- Identification, such as your current valid passport or UK driving licence
- Proof of your current residential address, such as a bank statement or utility bill dated within the last 6 months
If we can't find your account...
Your next step may be to head over to www.mylostaccount.org.uk.
This is a free service bringing together the three tracing schemes of UK Finance (UKF), the Building Societies Association (BSA) and National Savings and Investments (NS&I), to help you trace your lost accounts and savings.
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Contact us
If you need any support, please call us on 0345 366 6594.
Relay UK: 18001 0345 366 6594.
For overseas customers please call us on 00441634648143.
Alternatively, you can chat to Cora, our digital assistant. Cora might ask you a few questions to make sure you get the right answer, and may bring in a colleague to help if necessary.