ACCESS GUIDE KEY FEATURES EXHIBITIONS AND FESTIVALS ACCESS ADVISORY ABOUT THE ACCESS GUIDE COLLABORATION
MAKING THE GALLERY ACCESSIBLE TO ALL VISITORS
National Gallery Singapore welcomes all visitors, regardless of your access needs. With exhibitions and artworks on almost every floor of the Gallery, we hope that all visitors can explore our spaces with ease!
We have collaborated with various partners and created several resources to help make your experience at the Gallery a better one. Information you may need to plan your visit—including access provisions at the Gallery and advisories—can be found on this page.
If you have questions that are not answered on this page, please email the Community & Access team at community@nationalgallery.sg, or call our Visitor Services Helpdesk at 6271 7000 for assistance.
THE ACCESS GUIDE
To support your experience during your visit to the Gallery, we have collaborated with Disabled People’s Association to create an Access Guide for visitors with different access needs, including those with disabilities, mobility difficulties and parents with young children.
The following information can be found in the Guide:
- Access-friendly directions on how to get to the Gallery
- General information on key features and policies at the Gallery
- Available access provisions for visitors
- Detailed floor plans with the location of accessible facilities such as toilets, lifts, exhibition galleries and restaurants on each floor
For more information about access provisions in individual galleries or special exhibitions, please refer to our Access Advisories below.
ACCESS GUIDE AT A GLANCE
All exhibition spaces at the Gallery are wheelchair accessible. Lifts also serve all floors of the Gallery.
Wheelchairs are available for loan from our Visitor Services Counters.
Singapore Sign Language (SgSL) Interpretation is provided for certain tours and Gallery programmes.
To request a Sign Language Interpreter for Gallery programmes, please email the Community & Access team at community@nationalgallery.sg at least six weeks before your visit.
Visitors with service dogs are encouraged to inform the Gallery at info@nationalgallery.sg at least two days in advance.
If you have any feedback regarding the accessibility of our website or about the Access Guide, please email us at community@nationalgallery.sg.
KEY FEATURES
PLANNING YOUR VISIT
Getting to the Gallery by Public Transport
Train
The nearest MRT station is City Hall. The Art Connector on North Bridge Road is an accessible sheltered path that leads to the Gallery’s Coleman Street Entrance. To get to the Art Connector, take the lift at Exit D of City Hall MRT and make your way to Exit B, where the Art Connector begins. Singapore’s MRT network is wheelchair accessible and station staff are trained on how to provide assistance to commuters with disabilities.
Bus
There are a number of buses that you can take to the Gallery. Almost all of Singapore’s bus network is wheelchair accessible. Please visit www.nationalgallery.sg/visit-bus for more information.
Taxi
Taxis and other vehicles may use the Coleman Street Entrance to drop-off and pick-up visitors with disabilities.
Getting to the Gallery by Car
The entrance to the Gallery’s carpark is located on St Andrew’s Road. It has three accessible parking lots: one on Level B2, and two on Level B3. All accessible parking lots are located close to Lift Lobby B. All lifts are wheelchair accessible. Lifts from Lift Lobby B will take you to Level 1, where you can proceed to the Pass Dispensers or to the Coleman Street and Padang Visitor Services Counters to pick up your ticket.
Mobility Aids
Manual and motorised wheelchair users are welcome at the Gallery. All exhibition spaces at the Gallery are wheelchair-accessible and all floors are also accessible via lifts.
Do note that there are no available charging points for motorised wheelchairs within the Gallery.
Due to safety reasons, not all Personal Mobility Aids (PMAs) are suitable for use within our gallery spaces.
PMAs which fulfil the following requirements may be used within the Gallery:
- Dimensions should not exceed 120 cm in length, 70 cm in width and 150 cm in height
- Maximum of 300kg in laden weight
- Maximum device speed of 10km/h
In the case where a space is not accessible to PMAs, an advisory will be posted. Any loose or bulky items should be stored in the lockers located near Lift Lobby B.
Assistance Dogs
The Gallery welcomes all types of Assistance Dogs and their handlers. Visitors with assistance dogs are encouraged to email the Gallery at info@nationalgallery.sg two days in advance for assistance with planning your visit.
The Gallery has also signed a pledge with K9Assistance, a charity that promotes the acceptance and use of Assistance Dogs for Persons with Disabilities, to be an Assistance-Dog friendly organisation. Please refer to this website for more information.
Access Provisions for Groups
If a group requires additional access provisions, please email the Community & Access team at community@nationalgallery.sg at least six weeks before your visit. Access provisions include a guided tour and Singapore Sign Language interpretation for talks, tours and selected programmes. More information about the tours offered at the Gallery is available at www.tickets.nationalgallery.sg/tours.
Dementia Go-To-Point
The Gallery is now an official Dementia Go-To Point. To ensure a dementia-friendly environment, we work with the Agency for Integrated Care (AIC) to make sure our staff and volunteers have essential knowledge about dementia and know how they can help when someone is in need. Please refer to this website for more information.
Social Stories
The Gallery Social Stories are guides with photos and text which show what a typical visit to the Gallery is like. These stories describe how visitors can enter the Gallery, what they can expect to see and where to go if they are feeling overwhelmed.
You may either view them online in your browser or download them and print a physical copy.
First Steps: My Trip to National Gallery Singapore (A Social Story for Family Visits)
Visiting the Calm Room: A Social Story
AT THE GALLERY
Here are some key features and amenities that the Gallery provides for visitors. For assistance during your visit, staff at the Gallery are available to answer any questions.
Admission
Admission is free for visitors with disabilities and one accompanying caregiver. However, you will still need to obtain a ticket. Please approach our staff at Visitor Services Counters on Level 1 for your tickets.
For more information on ticketing and concessions, please visit https://www.nationalgallery.sg/admissions.
Visitor Services Counters
Visitor Services Counters are located at the Coleman Street Entrance, Padang Entrance and Level B1.
Restrooms
Accessible toilets are mostly located at the City Hall Wing, and on every level except Level 6. Most accessible toilet doors are automated and slide open. These doors are operated by pressing a button beside the toilet entrance. There is an emergency button inside every accessible toilet.
Accessible toilets that do not have automated doors are located on Levels B1, 1 and 5 of the City Hall Wing, and Level 4M of the Supreme Court Wing. Please note that these toilets have heavy doors.
Drinking Fountains
Drinking fountains are located next to the toilets on most floors. Please note that these are for bottle refills only.
Baby Changing Rooms
The Gallery has baby changing rooms which are equipped with hot and cold water, as well as a seat. The locations are noted on the floorplans. Please note that the baby changing rooms have step-free access but are not wheelchair accessible.
Lifts
Lift Lobbies A and B are located at the two ends of the City Hall Wing. Both lift lobbies are wide enough for most wheelchairs and mobility aids.
The locations of all accessible lifts are detailed in the floorplans available for each level in the Access Guide.
Manual Wheelchair Loans
Wheelchairs are available for loan at the Visitor Services Counters located at Coleman Street Entrance, Padang Entrance and Level B1. They are free of charge and loaned on a first come, first served basis. Unfortunately, the Gallery cannot personally assist wheelchair users to get around the building.
Calm Room
The Calm Room is a dedicated space where visitors can rest if they are feeling over-stimulated or overwhelmed by their environment. Find out more about the Calm Room here.
EXHIBITION AND FESTIVAL ACCESS ADVISORIES
Listed here are the Access Advisories for our special exhibitions and festivals. These advisories provide additional information about the accessibility of the specific exhibition or festival, to assist you in planning your visit to the Gallery.
UOB Southeast Asia Gallery: Between Declarations and Dreams: Art of Southeast Asia since the 19th Century
ABOUT THE ACCESS GUIDE COLLABORATION
National Gallery Singapore collaborated with Disabled People’s Association (DPA) and Levelfield Consultants over a six-month period to produce an Access Guide to provide visitors with disabilities with the information they might need to plan their visit to the museum. Levelfield Consultants conducted an initial accessibility audit of the Gallery, after which they and DPA produced the Access Guide. The Guide was validated by DPA Inclusion Ambassadors — DPA members with disabilities — who affirmed that it was easy to understand and helpful to visitors with disabilities.
DPA Inclusion Ambassadors also trained Gallery staff and volunteers on how to better understand the needs of visitors with disabilities. The Inclusion Ambassadors shared their diverse lived experiences of various disabilities, and coached customer service staff on how to use the Access Guide.
National Gallery Singapore is thankful for the opportunity to work with DPA and Levelfield Consultants to ensure that our art, exhibitions, and offerings are accessible and inclusive.
The Gallery remains committed to an inclusive art and museum experience, and hopes to continually improve the Access Guide to support our communities. We welcome all feedback and suggestions at community@nationalgallery.sg.