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Okwuchukwu A.
@JosephOkwy
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Virtual Administrative Assistant. Customer Support
$10 USD / Jam
・
Nigeria (8:02 PTG)
・
Menyertai pada September 27, 2024
$10 USD / Jam
・
Enthusiastic and results-driven Customer Service Specialist with over three years of experience in delivering exceptional support to clients. I excel in building rapport, resolving issues, and consistently exceeding expectations. With strong communication and problem-solving skills, I am deeply committed to ensuring customer satisfaction.
Recently certified as a Virtual Assistant through ALX, I am eager to leverage my customer service and administrative experience to provide outstanding support in a dynamic environment. I am open to various tasks, including administrative support, data entry, customer service, transcription, and more.
Let me take the stress off your hands!
Perubahan disimpan
Tiada ulasan untuk dilihat di sini!
Pengalaman
Customer Support Executive/ Visa Application Assistant
Jul, 2024 - Sekarang
•
5 bulan, 9 hari
Alliance Travels & Logistics
Jul, 2024 - Sekarang
•
5 bulan, 9 hari
Assist clients with visa applications and travel arrangements, providing clear and accurate
information
Manage client communications through email and phone, utilising virtual tools for efficiency
& ensuring timely responses
Conduct thorough reviews of application documents to ensure accuracy and compliance
with regulations.
Data entry
Maintain organised records of client interactions & application statuses to streamline
workflow.
Lagos, Nigeria
Jul, 2024 - Sekarang
•
5 bulan, 9 hari
Customer Service Executive
Jun, 2023 - Mei, 2024
•
11 bulan, 1 hari
Realhouse Communications Limited
Jun, 2023 - Mei, 2024
•
11 bulan, 1 hari
Manage phone lines, emails and social media, ensuring prompt and accurate responses
Manage customer issues and follow problems through to resolution.
Record keeping and documentation of customer service discussions and feedback
Compiled accurate reports
Data entry
Properly managed timely booking and scheduling for customer needs
Maintain orderly workflow according to priorities.
Up-selling and cross-selling products & service as deemed best to serve customer needs
Lagos, Nigeria
Jun, 2023 - Mei, 2024
•
11 bulan, 1 hari
Office Assistant/ Customer Representative
Jan, 2019 - Feb, 2020
•
1 tahun, 1 bulan
Blessing Apori Nigeria Ltd
Jan, 2019 - Feb, 2020
•
1 tahun, 1 bulan
Managed the filing system ● Recorded information as needed
Updated paperwork, maintaining documents, and word processing
Helped organise and maintain office common areas
Performed general office clerk duties and errands
Maintained supply inventory ● Maintained office equipment as needed
Creating, maintaining, and entering information into databases
Lagos, Nigeria
Jan, 2019 - Feb, 2020
•
1 tahun, 1 bulan
Pendidikan
Nnamdi Azikiwe University
2014 - 2019
•
5 tahun
BSc Applied Microbiology
Nigeria
2014 - 2019
•
5 tahun
Kelayakan
Customer Service Fundamentals
2024
Coursera
Effective communication,
Problem-solving,
Customer engagement,
Conflict resolution, and
Service Excellence.
2024
Virtual Assistant
2024
African Leadership X
I received training in essential skills such as communication, project management, and administrative support. This certification has equipped me to effectively manage tasks, streamline operations, & enhance productivity for clients.
Key Skills: Confidentiality, Attention to Detail, Time Management, Data Entry, Problem-Solving, People Skills, Professional Etiquette, Virtual Collaboration Tools, Scheduling, Inbox Management, Web Research, Google Workspace
2024
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