Samantha Jane S.

My Skills are: Effectively communicated complex information to diverse audiences, Problem solving, critical thinking, team work, adaptability, time management and technical troubleshooting. My Strengths: Highly Motivated and results oriented with a strong work ethic, proactive planning, meticulous record keeping, ability to meet deadlines, active listening , professionalism and diplomacy, computer savvy , Microsoft office suite, Client oriented and can handling multiple tasks. Experiences: My previous jobs are customer service related for 29 months in the BPO industry. I handled inbound and outbound calls from customer product or service. I effectively resolved customer inquiries, complaints and technical issues, achieving a customer satisfaction rating of 95%. I also proactively identified areas for process improvement and successfully implemented changes that resulted in a 10% reduction in call handling time. I provided remote technical support to clients experiencing issue with software or hardware. I diagnosed and resolved a wide range of technical problems, including software installation, network connectivity, hardware malfunctions. I consistently exceeded client expectation by providing timely and effective solutions, resulting in high customer satisfaction scores.