Experience more with MTN Waka Net Fiber
Enjoy reliable high-speed Internet connection with a Fair Usage Policy to meet your home entertainment, education, surveillance and home office needs.
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Help & Support for Waka Net Fiber.
What is MTN WakaNet Fiber?
WakaNet Fiber is MTN Uganda’s premium Home Broadband service offering high-speed internet connectivity through optic fiber technology. WakaNet Fiber is designed to provide unmatched speed, reliability, and performance. WakaNet Fiber ensures a seamless online experience for a variety of use cases including streaming, gaming, remote work, and much more.
How can I check to confirm if my area is covered by Wakanet fiber?
Download and use the myMTN app or visit our website www.mtn.co.ug
How can I apply / subscribe for Wakanet Fiber?
Service application is done through MyMTN App or the MTN Website.
How much are the Packages?
We offer 4 packages that are all Unlimited Monthly Speed packages valid for 30 days.
- Lite Package Up to 60Mbps @Ugx 130,000 Unlimited
- Standard Package Up to 100Mbps @Ugx 195,000 Unlimited
- Premium Package Up to 200Mbps @Ugx 295,000 Unlimited
- Prestige Package Up to 500Mpps @Ugx 595,000 Unlimited
How much is the installation of the service?
Installation is Free
What do I need to access the service?
On installation, you will be provided with a Wi-Fi username and password to connect your device to Wakanet fiber.
Are the service speeds fixed?
Wakanet Fiber internet speed is shared amongst users connected to the device. Meaning connected devices will share the provided internet speeds at a given time.
How long does it take to install service?
Service installation is done within 3 days after location feasibility has been confirmed and Payment made.
What is Fair Usage Policy (FUP)?
Fair Usage Policy (FUP) is a policy designed to ensure that all customers receive consistent and reliable internet service. It prevents any single user from consuming excessive amount of bandwidth which could negatively impact the experience for others. This policy promotes fairness and stability, ensuring optimal speeds and connectivity for everyone during both peak and off-peak hours.
What is MTN’s statement of Fair Usage Policy?
The MTN unlimited packages are for personal and residential use. This service is not for redistribution, resale, and/or extension to other premises. The current offers do not have any volume or capacity caps and we provide services up to the stated speeds for the different packages offered.
How do I Renew My Subscription?
Subscription is renewed using the My MTN App or by dialing *100*23#, select WakaNet Fiber.
Can I pay for more than one month?
Yes, clients can make monthly, quarterly, half year and annual payments at discounted
rates available for longer-term payments.
| Package | Lite 60Mbps | Standard 100Mbps | Premium 200Mbps | Prestige 500Mbps | ||||
| Price | Proposed Price | Price | Proposed Price | Price | Proposed Price | Price | Proposed Price | |
| 1 Month | 130,000 | 130,000 | 195,000 | 195,000 | 295,000 | 295,000 | 595,000 | 595,000 |
| 3 Months | 390,000 | 375,000 | 585,000 | 560,000 | 885,000 | 840,000 | 1,785,000 | 1,656,962 |
| 6 Months | 780,000 | 740,000 | 1,170,000 | 1,100,000 | 1,770,000 | 1,600,000 | 3,570,000 | 3,118,962 |
| 12 Months | 1,560,000 | 1,400,000 | 2,340,000 | 2,100,000 | 3,540,000 | 3,100,000 | 7,140,000 | 6,025,316 |
Lite 60Mbps
-
- 1 Month
Price: 130,000
Proposed Price: 130,000 - 3 Months
Price: 390,000
Proposed Price: 375,000 - 6 Months
Price: 780,000
Proposed Price: 740,000 - 12 Months
Price: 1,560,000
Proposed Price: 1,400,000
- 1 Month
Standard 100Mbps
-
- 1 Month
Price: 195,000
Proposed Price: 195,000 - 3 Months
Price: 585,000
Proposed Price: 560,000 - 6 Months
Price: 1,170,000
Proposed Price: 1,100,000 - 12 Months
Price: 2,340,000
Proposed Price: 2,100,000
- 1 Month
Premium 200Mbps
-
- 1 Month
Price: 295,000
Proposed Price: 295,000 - 3 Months
Price: 885,000
Proposed Price: 840,000 - 6 Months
Price: 1,770,000
Proposed Price: 1,600,000 - 12 Months
Price: 3,540,000
Proposed Price: 3,100,000
- 1 Month
Prestige 500Mbps
-
- 1 Month
Price: 595,000
Proposed Price: 595,000 - 3 Months
Price: 1,785,000
Proposed Price: 1,656,962 - 6 Months
Price: 3,570,000
Proposed Price: 3,118,101 - 12 Months
Price: 7,140,000
Proposed Price: 6,025,316
- 1 Month
How do I upgrade to another package?
You can upgrade your package on the day of your subscription renewal. You will be able to change your subscription by selecting the package of your choice on the MyMTN App, the website www.mtn.co.ug and/ or using USSD *100*23#.
What do these signals on my WakaNet Fiber equipment mean?
- Red light on the device means there is a problem with the optical signal being received due to a possible fiber fault. The customer should contact us immediately through the different dedicated support channels.
- No Light on the device means router has lost configuration settings. The customer should contact us immediately through the different dedicated support channels.
- Green light on the device but has no connection to the internet. The customer should check that they have an active subscription. If subscription is active, the customer should contact us immediately through the different help channels.
What do I need to do when relocating to another residence and would like to move with my Wakanet Fiber?
Contact us through any of our dedicated support channels with the location of new residence. MTN shall check feasibility of the new location and if it is feasible, we shall migrate the equipment to your new premises.
If it is not feasible, MTN offers the WakaNet Router to support your connectivity needs in
your new residential location.
How do I terminate the service?
Notify us of your desire to terminate the service through our support channels. We shall cancel the service and collect the Fiber equipment from your premises.
How can I contact MTN for WakaNet Fiber Support?
Client can reach us through WhatsApp on 0772122100, Call 125, on X @mtnug or Email: WakaNet.ug@mtn.com for support.
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