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This website is intended to provide general information related to the 988 Suicide and Crisis Lifeline in Michigan. You can visit the MiCAL Website for more information specific to MiCAL, its services, public resources, and updates. For other general questions, feedback, or to file a formal complaint related to 988 or MiCAL, click here to contact us. Please save the line for those in need and only call 988 if you need behavioral health help.
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988 Suicide and Crisis Lifeline |
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The 988 Suicide and Crisis Lifeline, formally known as the National Suicide Prevention Lifeline (NSPL), is a 24/7 toll-free nationwide hotline, made up of a network of independently operated and funded local call centers (200+) across the country where compassionate care and accessible support is available. Lifeline call centers are free and confidential.
On July 16, 2022, 988 became the new three-digit dialing code that routes callers to local 988 call centers. Moving to 988 does not mean the 1-800-273-8255 number goes away and using either number will get people to the same services. 988 is for anyone experiencing behavioral health-related distress—whether that is thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. People can also dial 988 if they are worried about a loved one who may need crisis support.
In the end, 988 is an easier-to-remember way to access a strengthened and expanded network of crisis call centers. 988 is not intended only for suicide-related crises. The Lifeline responds 24/7 to calls, chats, or texts from anyone who needs support for suicidal, mental health, and/or substance use crisis, and connects those in need with trained crisis counselors.
The Michigan Crisis and Access Line (MiCAL) is the statewide crisis and access line. MiCAL is a 988 call center and is primarily responsible for answering 988 calls originating from Michigan, except for seven counties where three regional 988 call centers provide primary coverage and MiCAL provides back up coverage (see 988 coverage map). The Michigan Legislature gave Michigan an advantage by codifying and funding the Michigan Crisis and Access Line back in 2020. In doing so, the Michigan Legislature gave Michigan a head start in developing a comprehensive statewide call center.
MiCAL is staffed by Common Ground with call specialists from over 18 different counties across the state of Michigan, both in the lower and upper peninsula. Common Ground has over 50 years of experience operating a crisis line and also operates mobile crisis and a crisis stabilization unit‐like facility.
In 2022, MDDHS focused on rolling MiCAL out statewide, ensuring adequate statewide coverage and the sharing of common practices. Our focus and priority was to first develop and strengthen infrastructure to increase Michigan’s capacity to meet needs and requirements. Other key focus areas are stakeholder engagement, marketing, stable diversified funding, and 911/988 collaboration.
988 Marketing and Stakeholder Engagement
Marketing and public awareness efforts for 988 were set to begin in 2023 and to prepare, we requested stakeholders to replace the NSPL/800 number with 988 on any materials and notify us of any additional places it may need to be changed (i.e.: posters, websites).
We are currently focusing our efforts on marketing and advertising the 988-dialing code throughout Michigan. We encourage stakeholders to start advertising and distributing 988 information. Stakeholders are free to share the 988 number openly and use SAMHSA materials at their discretion.
Starting in January 2023 marketing efforts for 988 in Michigan have officially gone live! Prior to 2023 we had asked stakeholders to hold off on any and all 988 marketing and advertising efforts in Michigan. Now we are encouraging all Stakeholders to feel free to openly publish, share, advertise, and market 988 and 988 relevant information through their designated communication channels. MDHHS would like to ensure that 988 in Michigan is accessible to all Michiganders, especially those who may be at a statistically heightened risk for a behavioral health crisis. Thus, MDHHS is currently partnering with Michigan Stakeholders to identify public awareness activities that specifically focus on targeting and reaching high-risk or underserved populations. Stakeholders are free to share the 988 number openly and use Michigan Specific or SAMHSA materials at their discretion.
The Michigan Crisis and Access Line (MiCAL) is Michigan’s statewide crisis and access line. It is Michigan’s central crisis line that accepts 988 calls originating from Michigan. MiCAL is not a replacement for Community Mental Health Services Programs (CMHSP), Crisis Lines, and Specialist Crisis Services. CMHSP crisis lines fill an important role of providing integrated crisis care for people who receive CMHSP services. MiCAL also provides the Michigan Peer Warmline, staffed by MDHHS certified Peer Support Specialists, and the Frontline Strong Together line for first responders. For more information on these lines, please visit the MiCAL Website.
MiCAL is primarily responsible for answering 988 calls statewide except in Calhoun, Cass, Kalamazoo, Kent, Macomb, St. Joseph, & Van Buren counties where, three regional call centers provide primary coverage and, MiCAL provides backup call coverage to the existing 988 call centers. Calls are routed by area code, not by location. See the coverage map.
988 is a direct, three-digit, and easy to remember phone number to 988 Suicide and Crisis Lifeline call centers nationwide (formally known as the National Suicide Prevention Lifeline). MiCAL is Michigan’s central crisis line and 988 call center, primarily responsible for answering the majority of 988 calls in Michigan.
Now. We are focusing our efforts on marketing and advertising the 988-dialing code throughout Michigan and encourage stakeholders to start advertising and distributing 988 information. Stakeholders are free to share the 988 number openly and use SAMHSA materials at their discretion.
1. For stakeholders - please contact us at MPCIP-support@mphi.org with feedback, questions, concerns, or if you would like to get involved.
2. For other general questions, feedback, or complaints related to 988 or MiCAL, please click here or visit the MiCAL Website.
