Current & Returning Patients

Call the Customer Service number on the back of your ID card. If you are having trouble connecting with your insurance plan, you can contact the Financial Clearance Center for assistance. Their main number is 713-792-4322.

If you have a MyChart account, please upload your new insurance information online. If you are unable to use MyChart, you can contact the Financial Clearance Center directly. Their main number is 713-792-4322.

You may call Customer Service & Billing directly at 800-527-2318. Their office hours are Monday through Friday from 8 a.m. to 5 p.m. Central Standard Time.

To send a message online to Customer Service and Billing, go to MyChart to log in. Next:

• Go to "Messaging"
• Select "Ask a Question"
• Select "Customer Service Question"
• Enter a subject
• Use the drop-down menu to select "Billing"
• Type your message in the comment box
• Click “Send”

If you are a Texas resident, you might qualify for financial assistance through MD Anderson. In many cases, patients need to have applied for Texas Medicaid and been denied before qualifying.

You can view the eligibility criteria and the forms for financial assistance on our website.

Your clinical care team can assist you.  You may want to send them a message by logging in to your MyChart account and:

1. Go to "Messaging" in the menu at the top

2. Select "Ask a Question"

3. Select "New Medical Question"

4. Select the appropriate provider team from the drop-down list

Each message goes to the entire care team to ensure your message is read in a timely manner. If you need to add a provider to your list, please ask your care team or center staff to do so. 

You're also welcome to call 877-632-6789 and select option 3 to be connected with the appropriate center.

The best way to contact your care center is to call askMDAnderson at 877-632-6789 and select option 3.

Another option is to select on your care center from our Care Centers and Clinics page and navigate to their contact information (it is often located near the bottom of the care center’s main page). 

Discharge instructions can be obtained through Case Management.  Their direct number is 713-745-2850.

You may want to send your doctor a message by logging in to your MyChart account and:

1. Select "Messaging" in the menu at the top

2. Select "Ask a Question"

3. Select "New Medical Question"

4. Select the appropriate provider team from the drop-down list

Each message goes to the entire care team to ensure your message is read in a timely manner. If you need to add a provider to your list, please ask your care team or center staff to do so.

You're also welcome to call 877-632-6789 and select option 3 to be connected with the appropriate center.

A list of patient care locations in the Texas Medical Center is here, and the addresses of all of our locations are here. Details on where to park and how to navigate the Texas Medical Center are available, too.

There are several areas for patients to park depending on the location of their appointments. View more about parking.

A good resource for detailed directions to your appointment is the MD Anderson Directions App. The app offers driving directions to MD Anderson and walking directions between locations while you're on campus. Download the app on the Apple App Store or the Google Play Store.

MD Anderson operates Diagnostic Laboratory Centers at its Texas Medical Center location and at locations throughout the Houston area. Visit our Diagnostic Laboratory Centers page for locations and hours of operation.

MD Anderson offers diagnostic services in our Texas Medical Center and other community-based locations. Diagnostic imaging clinics offer blood draws and preventative screening. A sub-specialized radiologist with expertise on advanced imaging techniques is available at each location.

Texas Medical Center locations

Main Building
Monday-Friday: 6 a.m.-8 p.m.
Saturday: 7 a.m.-3 p.m.
Sunday: 7 a.m.-7 p.m.

Mays Clinic
Monday-Friday: 6 a.m.-6 p.m.
Saturday and Sunday (CT and MRI patients' only): 6 a.m.-4 p.m.

Houston area locations

Bellaire
6602 Mapleridge St.
Houston, TX 77081
Phone: 713-218-8310
Monday-Friday: 6:30 a.m.-3 p.m.

West Houston
15021 Katy Fwy, #100
Houston, TX 77094
Phone: 281-994-0700
Monday-Friday: 7 a.m.-3:30 p.m.

At registration, every patient is assigned a patient advocate who serves as a liaison between the patient and MD Anderson. Patient advocates provide an opportunity in a confidential setting to voice a complaint, concern or problem, or to seek a resolution. They also provide information about resources and services available to patients and families, as well as education about patient rights and responsibilities.

You may contact Patient Advocacy directly at 713-792-7776.

Another option is to send a message online through MyChart. 

1. Select "My Messages" after you log in to your account

2. Select "Ask Customer Service"

3. Select "Complaint" from the drop-down list