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Rider Rules and Regulations

At the Blue Hill Ave Commuter Rail station, riders wearing masks stand on the platform, waiting for the train.

Help us maintain a safe and enjoyable experience for all MBTA riders by avoiding the following list of items and activities on our buses and trains.

Learn more about MBTA safety policies

Prohibited Activities and Items

Violations of prohibited MBTA activities and use and carry of prohibited items on vehicles and in stations may result in tickets, fines and/or arrest.

Bikes 

Bikes | A man places his bike into a bus bike rack | Haymarket | (July 2020)

The MBTA welcomes bicycles on most transit modes, with the exception of during rush hours.

Bike parking is also available at many subway and Commuter Rail stations.

Learn how to commute with your bike and the MBTA

Rider Etiquette

Good manners go a long way toward a smooth transit experience. Follow these tips so you and your fellow riders have a pleasant journey.

Boarding and exiting 

Please let passengers exit the vehicle before attempting to board, especially during rush hours. This helps speed up service.

When boarding any vehicle, please move all the way in, as far away from the doors as possible. This helps make room for other passengers.

Seating courtesy

Priority seating is available on all vehicles. Please leave these seats vacant or offer your seat to older adults, pregnant people, and people with disabilities.

Be mindful of taking space 

When riding the T, keep large personal items on the floor and out of the way of seats. Remove backpacks and move them to the floor or to the front of your person. 

Avoid sitting on the stairs or in the aisles of MBTA vehicles. 

Conduct on The Ride 

A driver for The RIDE helps a passenger buckle up for a trip

The RIDE paratransit service provides door-to-door, shared-ride transportation to eligible people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.

Download our practices and procedures on The RIDE

If You See Something, Say Something 

On the platform in Park Street Station, a woman holds her smartphone with a Green Line train in the background.

Report an emergency or incident

Dial 911 or call the MBTA Transit Police at 617-222-1212.

Report a problem or emergency with a railroad crossing

Call 1-800-522-8236

Download the MBTA See Say App for your iPhone or Android device to make anonymous reports 24 hours a day, 7 days a week. You will get a response within a few minutes.

Learn more about safety on the T

Lost and Found

Learn more on how to report or find a lost item

Bikes 

Bikes | A man places his bike into a bus bike rack | Haymarket | (July 2020)

The MBTA welcomes bicycles on most transit modes, with the exception of during rush hours.

Bike parking is also available at many subway and Commuter Rail stations.

Learn how to commute with your bike and the MBTA

Conduct on The Ride 

A driver for The RIDE helps a passenger buckle up for a trip

The RIDE paratransit service provides door-to-door, shared-ride transportation to eligible people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.

Download our practices and procedures on The RIDE

Lost and Found

Learn more on how to report or find a lost item