Why should I subscribe to M1 Fibre Broadband?

M1 offers dependable service with high-speed internet, advanced router options featuring the latest Wi-Fi standards, and excellent 24/7 customer service and technical support via our dedicated hotline (1627).

Why do I need Fibre Home Broadband?

Enjoy high speeds of up to 2.5 Gbps for all your surfing needs. With the increasing availability of high bandwidth applications such as HD video streaming, M1 Fibre Home Broadband provides the speed necessary to meet your needs.

Am I eligible to sign up?

To sign up for Fibre Home Broadband, your premises need to be either Home Reached or Home Passed and Ready for service according to NetLink Trust. To check for service availability, call the NetLink Trust Hotline at 6563 4273.

I do not have a fibre optic termination point installed at my home yet, what can I do to sign up for M1 High Speed Fibre Broadband?

If your premises are certified ready for service by NetLink Trust, M1 can help arrange for the fibre termination point to be installed by NetLink Trust's contractors when you sign up for any of our High Speed Fibre Broadband plans.

Are there any monthly bandwidth caps or data usage limitations for M1 Fibre Broadband?

No, all plans come with unlimited data usage.

Can my existing wireless router be used for Fibre Broadband?

Yes, you can connect your existing wireless router to the Optical Network Terminal (ONT). However, depending on your speed plan and home setup, you might need a higher performance router for a better experience. M1 offers a range of wireless routers that you can purchase at exclusive prices.

What routers are offered with M1 Fibre Broadband? (Basic/Wi-Fi Mesh/Performance)

For a full list of routers offered by M1, please refer to Home Broadband Deals Promotion Singapore | M1.

Must I sign up for M1's Fixed Voice service when signing up for the broadband plan?

You can opt to sign up for the free M1 Fixed Voice service if you like, but it is not required. You can enjoy this service by using a standard RJ-11 phone cable to plug your home phone into the Optical Network Terminal (ONT), which will be installed by M1 upon signing up for Fibre Broadband.

What is the price for M1 Fibre Broadband during and after the promotional period?

All discounted pricing shown is effective for 24 months. To continue enjoying the discounted pricing, we recommend recontracting with us once you have completed at least 20 months of the 24-month contract.

Are there any other charges involved in signing up for M1 Fibre Broadband?

For full details, please refer to Fibre Broadband.

How long does it take to activate my Fibre Broadband?

It will take approximately 7 working days to activate your Fibre Broadband, subject to the availability of dates for installation or activation of service provided by our third-party provider, NetLink Trust.

How do I change my installation appointment?

You can modify your Optical Network Terminal (ONT) installation appointment via the M1+ App.

I am currently subscribed to M1 Fibre service. Can I continue using it at my new home if it is fibre ready and ready for service?

Yes, you can submit a relocation request via the M1+ App.

Do I need to give M1 advance notice for relocation of my fibre service?

Yes, please inform us of your relocation request 2-3 weeks in advance, as appointment slots are subject to availability.

Are there any charges for relocation of my fibre service?

A relocation charge of $61.04 will apply, in addition to any installation charges (if applicable) for your new premises.

Does M1 practice any network management activities?

No, M1 does not practice network management for any of our Fibre plans. However, other factors may affect download speed and the delivery of internet traffic. Some of these factors include:

• The broadband device/equipment used
• The load on local/international websites (the number of other people online and network-associated traffic)
• Your computer network configurations and software you're running, such as Outlook or Internet Explorer
• Your type of internet connection (wired LAN or wireless connection)
• The number of people your broadband connection is shared with
• Viruses, spyware, and file-sharing software

What is the typical download speed?

Please refer to the Typical Speeds page on our website.

I cannot access the internet. What can I do?

Perform a power cycle on the Optical Network Terminal (ONT) and router by switching off the power supply and switching it back on after 5 minutes.

For routers and Wi-Fi mesh troubleshooting, please refer to the following support channels:

How do I check my recontract eligibility?

You can check your recontract eligibility via the M1+ App.

I'm an existing M1 Home Broadband customer. Can I upgrade to higher speed Fibre Broadband?

You can recontract to a higher speed fibre broadband plan as long as you meet the eligibility requirements for recontracting.

How do I activate my add-on?

You can activate your add-ons via the M1+ App.

What add-ons are available?

You can check the available add-ons via the M1+ App.

What is the difference between our existing 2Gbps and new 2.5Gbps plan?

The 2.5Gbps plan provides a true download speed of up to 2.5Gbps.

What is the typical download speed for 2.5Gbps?

Please refer to the Typical Speeds page on our website.

Does the 2.5Gbps plan come with any router?

We offer multiple router options for you. Please refer to Home Broadband Deals Promotion Singapore | M1.

Why aren't all routers available for the 2.5Gbps plan?

To ensure an optimal experience, M1 continuously seeks out the best-value routers that are most suitable for our plans.

How many ONT ports are available with the 2.5Gbps plan?

The 2.5Gbps plan includes one ONT port capable of 2.5Gbps.

What is the ONT model for the 2.5Gbps plan? Is it the same as the 1Gbps plan?

No, the ONT model for the 2.5Gbps plan is different from the one used for the 1Gbps plan. The 2.5Gbps plan includes the Huawei HG8240N ONT.

I am an existing customer on 1Gbps recontracting to 2.5Gbps. Do I need a new ONT?

Yes, upgrading to a new ONT and router is essential to enjoy speeds up to 2.5Gbps. Our team will contact you to schedule an ONT installation appointment after the recontract process is complete.