LOW CARB EMPORIUM PRIVACY POLICY

Low Carb Emporium Website Privacy Policy

1. We respect your privacy
1.1. Low Carb Emporium respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. "Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information
2.1. Low Carb Emporium will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information
3.1. Low Carb Emporium collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information
4.1. Low Carb Emporium may use personal information collected from you to provide you with information, updates, our services and marketing including via social media. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2.The Low Carb Emporium website may make third party social media features available to its users. We cannot ensure the security of any information you choose to make public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.
4.3. Low Carb Emporium may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. Further, we may disclose your personal information to approved third parties that we engage to fulfil customer requests or carry out specific functions on our behalf. These include:
i. development and technical support, processing, storing, hosting, research. marketing and to analyse data;
ii. our loyalty program partner, affiliate program partner and service providers;
iii. business advisors, including lawyers, accountants, auditors or other professional service providers to the extent reasonably required.

5.3. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages or for logistics providers that will deliver your placed order.

5.4. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.5. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Low Carb Emporium, www.lowcarbemporium.com.au, its customers or third parties.
5.6. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.7. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.7. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. 

6. Security of your personal information
6.1. Low Carb Emporium is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@lowcarbemporium.com.au 
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send details of your complaints to Low Carb Emporium by e-mail to hello@lowcarbemporium.com.au . We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website
10.1. When you visit our website
When you come to our website www.lowcarbemporium.com.au, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
10.3 Web Beacons
A Web Beacon is a small image file on a web page that can be used to collect certain information from your device. This information includes but is not limited to, browser type, the time of access and cookies set at an alternate time by the server. We may use Web Beacons once in a while as a measure the effectiveness of third-party websites. These third-party websites provide us with marketing services or to collect aggregate visitor statistics and manage cookies. When you deny their associated cookies, you can make certain web beacons unusable. The web beacon may still anonymously record visits from your IP address, but there will be no recording of cookie data.
10.4 Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Low Carb Emporium is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
10.5 Pixels and APIs
In accordance with the policies of different social media sites, we reserve the right to use pixels and APIs. Pixels and APIs allow visitors to outside websites to be tracked by social media sites to tailor advertising messages that users see while visiting that social media site.
10.6 Plug-Ins
From time to time Low Carb Emporium may use different business related plug-ins for business purposes only. Your data may be included in any statistics or other data we collate for our own purposes. 

 

Low Carb Emporium Mobile Application Privacy Policy

1. We respect your privacy
(a) Low Carb Emporium respects your right to privacy and is committed to safeguarding the privacy of our customers and the Low Carb Emporium Australia Mobile Application (the ‘Application’) users. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth).
(b) This policy sets out how we collect and treat your personal information.
(c) "Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information
(a) Low Carb Emporium will, from time to time, receive and store personal information you enter onto our Application provide to us directly or give to us in other forms.
(b) You may provide basic information such as your name, phone number, address and email address to use the Application, and enable us to send information, provide updates and process your product or order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
(c) Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information
(a) Low Carb Emporium collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Application and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information
(a) Low Carb Emporium may use personal information collected from you to provide you with information, updates, our services and marketing including via social media. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) The Application may make third party social media features available to its users. We cannot ensure the security of any information you choose to make public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.
(c) Low Carb Emporium may contact you by a variety of measures including, but not limited to telephone, email, sms, mail or via push notification.

5. Disclosure of your personal information

(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
(b) Further, we may disclose your personal information to approved third parties that we engage to fulfil customer requests or carry out specific functions on our behalf. These include:
i. development and technical support, processing, storing, hosting, research, marketing and to analyse data;
ii. our loyalty program partner, affiliate program partner and service providers;
iii. business advisors, including lawyers, accountants, auditors or other professional service providers to the extent reasonably required.

(c) We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages or for logistics providers that will deliver your placed order.

(d) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(e) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Low Carb Emporium, its application, website and customers or third parties.
(f) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
(g) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
(h) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information
(a) Low Carb Emporium is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information
(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988(Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@lowcarbemporium.com.au.
(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy
(a) If you have any complaints about our privacy practices, please feel free to send in details of your complaints to hello@lowcarbemporium.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Op out right
(a) You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

10. Changes to Privacy Policy
(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

11. The Application
(a) When you use the Application
When you come to the Application we may collect certain information such as your mobile unique device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
(b) Cookies
We may from time to time use cookies on our Application. Cookies are very small files which a website uses to identify you when you come back to the application and to store details about your use of the application. Cookies are not malicious programs that access or damage your computer, tablet or smartphone. Most devices automatically accept cookies but you can choose to reject cookies by changing your devise settings. However, this may prevent you from taking full advantage of the Application.

(c) Automatic collection
The Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

(d) Third parties
Our Application may from time to time have links to other applications or websites not owned or controlled by us. These links are meant for your convenience only. Links to third party applications and websites do not constitute sponsorship or endorsement or approval of these third parties. Please be aware that Low Carb Emporium is not responsible for the privacy practices of other such applications or websites. We encourage our users to be aware, when they leave the Application or website, to read the privacy statements of each and every application or website that collects personal identifiable information.

(e) Geo-location
When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant advertisements. We will not share your current location with other users or partners.

(f) Pixels and APIs
In accordance with the policies of different social media sites, we reserve the right to use pixels and APIs. Pixels and APIs allow visitors to outside websites to be tracked by social media sites to tailor advertising messages that users see while visiting that social media site.