Building Rapport with Customers
With Myra Golden
Liked by 124 users
Duration: 25m
Skill level: Beginner
Released: 5/28/2024
Course details
Make every customer interaction meaningful by building real human connections. In this course, customer service expert Myra Golden shares simple yet powerful techniques to establish rapport within the first few seconds of an interaction, making customers feel respected and at ease.
Learn how to actively listen and pick up on verbal and nonverbal cues to keep conversations flowing smoothly. Tailor your communication style to match the customer's pace and preferences, whether chatting online, corresponding over email, or delivering difficult news face-to-face.
Gain actionable strategies to transform transactional exchanges into compassionate, person-to-person interactions that meet customer needs and make them feel truly heard and understood.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Damaris Keef
Damaris Keef
Senior Retail Assistant at Heartland Bank and Trust Company
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Judy Kalotap
Judy Kalotap
Outbound Agent at Digicel Vanuatu
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Cleydi S.
Cleydi S.
Sales Account Executive @ EnGenius | Elite Partner Manager
Contents
What’s included
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone