PROJECT MANAGEMENT COORDINATOR
Job Summary
The Project Management Coordinator is responsible for performing the day-to-day order processing functions for
TSMGI’s Promotional Products division. Primary responsibility is to support the Client Account Teams which
includes, but is not limited to, efficient, timely processing of orders; researching and resolving order discrepancies
with vendors, customers and Account Teams; responsive resolution of any order-related concerns involving client
questions, product quality, accounting, technology, purchasing, inventory and shipping.
Key Responsibilities
a Follow day-to-day order processing “Best Practices” in a manner that optimizes efficiency and accuracy
a Address, resolve and respond to all order-related customer questions or concerns
a Provide on-going feedback to the to the Customer Services Manager for updates to “Best Practices” Customer
Services manual
a Process orders in alignment with established department standards for volume, accuracy, and turn-aroundtime
a Ensure all order discrepancies are resolved within the agreed-on inter-departmental and client-driven problemsolving
standards and timelines
a Interact with customers in a responsive, courteous, relationship-building manner that causes clients to feel
valued and appreciated
a Assist other team members to ensure skills and development of all team members are optimized
a Contribute to an environment of support and motivation within the department
a Maintain openness to feedback on performance on a daily, weekly, and monthly basis to optimize
performance and development
SKILLS / QUALIFICATIONS: K e y D e l i v e r a b l e s :
The Project Management Coordinator is responsible for performing the day-to-day order processing functions for
TSMGI’s Promotional Products division. Primary responsibility is to support the Client Account Teams which
includes, but is not limited to, efficient, timely processing of orders; researching and resolving order discrepancies
with vendors, customers and Account Teams; responsive resolution of any order-related concerns involving client
questions, product quality, accounting, technology, purchasing, inventory and shipping.
Key Responsibilities
a Follow day-to-day order processing “Best Practices” in a manner that optimizes efficiency and accuracy
a Address, resolve and respond to all order-related customer questions or concerns
a Provide on-going feedback to the to the Customer Services Manager for updates to “Best Practices” Customer
Services manual
a Process orders in alignment with established department standards for volume, accuracy, and turn-aroundtime
a Ensure all order discrepancies are resolved within the agreed-on inter-departmental and client-driven problemsolving
standards and timelines
a Interact with customers in a responsive, courteous, relationship-building manner that causes clients to feel
valued and appreciated
a Assist other team members to ensure skills and development of all team members are optimized
a Contribute to an environment of support and motivation within the department
a Maintain openness to feedback on performance on a daily, weekly, and monthly basis to optimize
performance and development
SKILLS / QUALIFICATIONS: K e y D e l i v e r a b l e s :
- 1-2 years of customer service experience
- Strong customer service orientation
- Effective interrelationship skills
- Decisive problem solver
- Aptitude for fast and accurate data entry
- Tech savvy regarding ERP systems
- Meets department standards for order entry
- Responsive and timely problem-solving for external
- Open & responsive to performance feedback
- Positive contributor to dept. morale
- Supportive of team members
- Communicates customer service issues in a clear,
- Contributes new and revised ideas for dept. “Best
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other and Design -
Industries
Non-profit Organizations, Strategic Management Services, and Writing and Editing
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