When messaging for your Page is enabled, members can click the Message button to directly communicate with your Page. If you turn on Page messaging notifications, you’ll receive a notification when someone messages your Page. Messages appear in your Page inbox, where you can view and respond to the messages as your Page. You can also see the number of unread messages on the left navigation panel of your Page. Admins can see the name of the admin who sent each message but members can’t see admin names.
When you use messaging for Pages as an admin, your activity is on behalf of your Page. Admins can only send a message to a member if they message the Page first.
We recommend the following best practices:
- Ensure that the right people in your company are assigned a super or content admin role so they can reply to messages. For example, if you have “Careers” enabled as a conversation topic, make sure the right subject matter expert at your company has the right correct access to manage and reply to messages.
- Enable messaging so that visitors can message you directly from search results.
- Reply to messages as quickly as possible.
- When you set up messaging, choose conversation topics that reflect subjects you’d like members to ask you about.
- Edit the conversation topic of a message to make sure it accurately describes the message. From your inbox, you can filter by topic.
- Try managing your messages through one of our API partner platforms (Bird CRM, Brandwatch, Hootsuite, Oktopost, Sprinklr, and Zoho).
You can disable the messaging feature from your inbox settings to remove the Message button from your Page and stop receiving new messages from members.
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