Don’t miss this insightful conversation between Zoom’s Global Head of CX Ecosystem Brandon Knight and CX Today’s Charlie Mitchell as they break down the top 5️⃣ pressing contact center challenges in 2025 👇
🖐 5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!) Contact centers face many of the same challenges they always have. However, in an age of new-wave AI, continued digitization, and changing customers, they face several new obstacles, too. Recognizing this, Brandon Knight, Global Head of CX Ecosystem at Zoom, joins CX Today’s Charlie Mitchell to run through five of the most pressing contact center challenges for 2025. These are: 1️⃣ High agent turnover 2️⃣ Continued omnichannel frustration 3️⃣ Pressure to implement AI and deliver quick ROI 4️⃣ Siloed knowledge and data 5️⃣ Accelerating customer expectations Watch in full 👉 https://lnkd.in/eiAx9FX4 This conversation follows on from CX Today‘s recent webinar on the evolution of contact centers. Catch up on the recording here: https://lnkd.in/evb8qbnC #cx #ccaas #contactcenters #ai #zoom