We're proud to announce that for the second year in a row, Technical Assent has been recognized by the U.S. Department of Labor as a HIRE Vets Medallion Award recipient for our commitment to recruiting, employing, and retaining veterans. Supporting veterans and their career goals is very important to us! #HireVets #EmployeeExperience #VeteranTalent #VeteranExperience
Technical Assent
Business Consulting and Services
Washington, DC 5,558 followers
A service-design consultancy improving government performance using customer experience as the primary driver of change
About us
We are a service-design consultancy that works shoulder-to-shoulder with our U.S. Government clients to improve government performance using customer experience (CX) as the primary driver of change. At Technical Assent, we envision a world where the U.S. Government sets the standards of service excellence; where everyone experiencing those services feels heard and respected; where people believe in the integrity and efficacy of government services; and where individuals are placed at the center of services as they’re being designed. In other words, we believe in Services That Inspire. Our company has been at the forefront of service design in government for more than a decade. We are a Service-Disabled Veteran-Owned Small Business (SDVOSB) and are appraised at Capability Maturity Model Integration for Services (CMMI SVC) Level 3. Visit our website to learn more about the services we offer, contract partnership opportunities, career opportunities, and our landmark Services Optimization Lifecycle methodology.
- Website
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https://www.technicalassent.com
External link for Technical Assent
- Industry
- Business Consulting and Services
- Company size
- 51-200 employees
- Headquarters
- Washington, DC
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Service Design & Strategy, Business Process Improvement, Data Science, Policy Analysis & Design, Change Management, Strategic Communications, Organizational Capability Building, Program Management & Operations, Customer Experience, Human Centered Design, and Employee Experience
Locations
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Primary
Get directions
1 Thomas Circle
Suite 700
Washington, DC 20005, US
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Get directions
3100 Clarendon Blvd
Suite 200
Arlington, VIRGINIA 22201, US
Employees at Technical Assent
Updates
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We are thrilled to introduce Michael Edwins as our new vice president of growth! https://lnkd.in/ex_yiv9b "We're excited Michael is bringing his decades of expertise to help Technical Assent successfully transit the next stage of growth. Being a robust, mature organization is extremely important to us, and Michael's leadership is a key part of how we'll continue to evolve for years to come." --Technical Assent President Chris Bobbitt. Michael can be reached at medwins@technicalassent.com. #ServiceDesign #CustomerExperience #GovCon #ServicesThatInspire #EmployeeWelcome
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We're happy to announce that we are sponsors at the American Council for Technology - Industry Advisory Council (ACT-IAC) #CXSummit this year. The theme is "Unlocking the Power of Federal Services: A Total Experience Approach." We are looking forward to connecting with our colleagues at this incredible event. Let us know if we'll see you there! Customer Experience Summit Friday, November 15, 2024 8:00 AM - 5:15 pm (ET) at Hyatt Regency Crystal City https://lnkd.in/e46g9d3h #ServiceDesign #ServicesThatInspire #CustomerExperience
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Hello from the office! We have our executive team and most of our corporate staff members on site, in person this week. They are hard at work reflecting on last year's company goals and setting the priorities for the year ahead. #ServicesThatInspire #RemoteWork #EmployeeExperience
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We were happy to be able to support Yellow Ribbon Fund!
Last week we hosted our 7th Annual Charity Golf Tournament in support of the Yellow Ribbon Fund, and it was a fantastic day filled with camaraderie, competition, and most importantly, community. 🏌♂️ ⛳ 🏌♀️ A huge shoutout to our veteran and his wife who came out to golf with us to show how much of an impact the YRF really makes. ⚓ 🎗 To our incredible sponsors and golfers—this event would not have been possible without your unwavering support. Thank you for being part of this journey and for your dedication to giving back. Your presence and commitment makes a tangible difference in the lives of our nation’s injured service members and their families. 🙌 🇺🇲 And of course, a special thank you to our amazing volunteers and Westfield's Golf Club who worked tirelessly to make this day a success. We couldn’t have done it without you! 👏 We are already looking forward to next year! Save the date - 10/6/2025 🎉 Aeyon, BROCK NORTON INSURANCE AGENCY, INC., Capital Technology Group, DGT Consulting, Four Peaks Soap Company, FVCbank, Google Public Sector, Jeremy Altman, MDW Associates, LLC, Pluribus Digital, RighIT Solutions LLC, Rotunda Solutions, ShorePoint Inc, Systems Technology Forum, Ltd. (STF), Technical Assent, The Donati Family, Volvik USA, Inc., Ward & Berry, PLLC, Xcelerate Solutions Christopher Bock, Trey White, Terri Wharff, Martina Donati, Margaret Duarte, Caitlin Sirois, Dani Farmer, Christopher K., Bryce L., Stacy Berusch, Kellie Bock, SPHR, Susan Naugle, Mark Ostrander, Zack Perini, Doug Stephon, Jeremy Altman, Daniel Roder, Patrick Knowlan, Daniel Nelson, Cullen Kirkpatrick #ThankYou #YellowRibbonFund #CharityGolf #CommunitySupport #Veterans #HaveAmericasBack #GetShitDone #GolfForHeroesFFC
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Professional development is something we celebrate at Technical Assent! Over the last few months, a small cohort of employees completed the Project Management Institute's Wicked Problem Solving course together and met to share their learnings, application techniques, answer any lingering questions, and acknowledge all their efforts (with graduation caps) over the course of the training. We love to see how our employees take charge of their professional development and grow together. #servicesthatinspire #wickedproblemsolving #professionaldevelopment #teamwork
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Technical Assent has won a new five year prime IDIQ to continue our work training, advising, and iteratively developing operational contract support capabilities with the U.S. Air Force. Since 2017, Technical Assent's team of experts has worked with logistics and contracting experts in the Department of Defense to improve the way we plan for and manage commercial capabilities in support of operations. We've been behind the scenes supporting the Services, Combatant Commands, and support agencies like the Defense Logistics Agency to build tools, conduct exercises, develop policies, and define concepts. "The Department of Defense relies heavily on contractors in any kind of overseas operations. In recent operations, contractors represented well over half of the total force deployed. This work ensures that contracted support is properly planned for, used to support appropriate, non-inherently governmental functions, and overseen with a high degree of ethical integrity," said Technical Assent President Chris Bobbitt. "Operational contract support is a huge passion area for Chris and me as well as our company as a whole," said Vice President of Service Delivery Danielle Ferry Wiederoder. "This project is a great example of how service design principles can be applied to complex government-to-government policy problems. Through service design, we are helping DoD better support our troops by having a strategic and executable path for conducting OCS in the field." https://lnkd.in/gX3pfhrG #servicedesign #federalcontracting #SDVOSB #operationalcontractsupport #contractaward
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We would like to welcome our newest employee to the team, Dana Lynch! Dana joins us as our Human Resources Generalist, with a focus on HR and talent acquisition. We are thrilled to have her on the team! #employeeexperience #HR
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Good CX delivers better experiences and outcomes for customers, employees, and agencies! On this CX Day we are celebrating the dedication of our employees to this vision as they help our government clients in unique and special ways including: - Designing CX training and coaching federal staff to use human-centered design tools every day in their work - Creating a cabinet-level agency’s first ever employee experience office and designing and implementing employee experience improvements that increase employee engagement - Transforming complex construction project data into actionable insights and creating tailored dashboards to inform and enable decision makers on large-scale federal construction projects #CXDay #GovDelivers #customerexperience #employeeexperience #servicesthatinspire
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