Veho

65% of consumers won’t order from your brand again after a bad delivery experience. Getting the shipping experience right this peak season–especially for first time customers– is essential. A positive delivery experience can turn a customer into a valuable repeat buyer, while a negative experience can result in a lifelong detractor. Despite this data: 67% of consumers told us that they have seen no improvement in their delivery experience over the last year, or they say it’s actually gotten WORSE. Consumers vote with their feet. Shippers must prioritize the delivery experience this peak season or risk losing out on potential revenue. For more insights, check out our peak season guide: https://lnkd.in/g2n7y3Ae

We’re gearing up for a record-breaking holiday e-commerce season. Adobe forecasts online shopping to hit $241B this season - an 8% jump from 2023. For brands navigating this high-stakes season, preparation is crucial. That's why we're sharing our comprehensive Peak Season Guide to help you optimize your strategy and capitalize on the true Return on Shipping. Download Veho's Peak Season Guide now to ensure your brand is ready: https://lnkd.in/g2n7y3Ae

Veho's purpose-built technology platform will make your peak season better. Our system builds the most efficient delivery routes to minimize delays and keep costs low for shippers. Using machine learning, we analyze GPS data from unsuccessful deliveries to improve instructions for driver-partners. We offer real-time tracking and communication, providing consumers with narrow delivery windows and updates throughout the process. These capabilities dramatically reduce the rate of misdeliveries and theft. With predictive analytics, we optimize route pricing, match deliveries effectively, and dynamically adjust for varying demand, even during peak times. Veho’s technology platform lowers total shipping costs for brands and boosts topline revenue by creating satisfied, loyal customers. Learn more how Veho leverages technology for peak success via our guide→ https://lnkd.in/g2n7y3Ae

In her Supply & Demand Chain Executive article, Veho Chief Commercial Officer Deborah Surrette highlights the vital role of an exceptional end-to-end customer experience– especially with peak season just around the corner. According to Deborah, the key to shipper success is a holistic focus on the entire customer purchase journey. During peak planning this year, she advises that shippers consistently ask themselves: how are we ensuring visibility, transparency, traceability and accountability in each and every package delivery? Read more about peak season readiness and the key to success via Deborah’s article: https://lnkd.in/ggBHV-Rk

Shipping is more than a cost center. Shipping is your secret weapon for e-commerce growth. Many brands focus narrowly on direct costs paid to carriers, overlooking the fully landed cost of shipping. By evaluating shipping as an ROI center, measuring the holistic impact of shipping on your entire P&L, brands can transform the last mile into a powerful differentiator that delights customers, builds loyalty, and ultimately boosts your bottom line. Read more about Return on Shipping from CEO Itamar Zur, originally featured on Total Retail. https://lnkd.in/gigxuaAQ

Life can take you places if you’re up for the journey. Eight years ago, while still in business school, I had the chance to visit the Parcel Forum show in Dallas. Since I was a broke student, the conference organizers were kind enough to offer me a free ticket. I was grateful. Little did I know, that conference would change my life. The parcel delivery industry in 2016 was as far as it gets from ‘innovative’. While the whole world was talking about autonomous vehicles, drones and customer experience, the hottest topic at Parcel Forum still revolved around how to negotiate better rates with UPS and FedEx. The industry was so outdated that I found it mind-blowing. It immediately became clear to me that someone was going to disrupt parcel delivery. And rather than wait for it to happen, I decided to start Veho to do it ourselves. But a lot has changed since 2016. Recently, Veho and I came full circle with Parcel Forum. At the 2024 show in Dallas, I had the opportunity to give a live talk about how Veho is closing the gap in the market between what consumers want and what brands can offer. We're doing that by leveraging disruptive technology, a scalable operating model, and world-class customer experience. But we also shared a few other useful insights for retailers and brands. First, we shared a step-by-step playbook for how brands can better leverage their shipping providers to drive their overall business strategy. And second, we presented a new way for brands to measure the overall ROI on their shipping spend, so they can make smarter decisions about who to partner with. We call it Return on Shipping (ROS). For those who did not have a chance to attend, I’m sharing the full presentation here.

Before Itamar Zur co-founded Veho, he was a student at Harvard Business School. As a student, he had the chance to attend PARCEL Forum (The #1 Package Fulfillment Event in the U.S.). He jumped on the opportunity. At the conference, it immediately became clear to him that someone was going to disrupt parcel delivery. And rather than wait for it to happen, he decided to start Veho. Learn more about Ita's journey via his post below.

Shippers... are you ready for peak? 75% of consumers say they plan to spend the SAME AMOUNT or MORE this holiday season. And with 79% of consumers making online purchases BASED ON the DELIVERY OPTIONS offered-- it's crucial that retailers provide a variety of shipping options at checkout. Learn more about how to solve for customer expectations this peak season via our guide→ https://lnkd.in/g2n7y3Ae

Goldman Sachs has named Veho CEO and co-founder Itamar Zur one of the Most Exceptional Entrepreneurs of 2024. #GSInnovators Read more about the news here:

Shoptalk is here! The Veho team is eager and ready to connect at Booth D41. Join us to chat about how you can avoid peak surcharges and to learn more about how Veho facilitates better delivery and returns through better technology. Don't miss the opportunity to receive a special Veho package when you visit us at the booth. We can't wait to connect! See you soon! 🎁👋