Revinate

Do you remember the game “Guess Who”? You’d ask the opposing player a series of yes-or-no questions to try to guess the right character’s identity. If you guess right, you win. Guess wrong, you lose. It’s the same in hospitality. If you can identify who your most valuable guests are and provide great, memorable experiences, they’ll keep coming back. You win. But if you can’t provide the personalized experiences guests have come to expect, they’ll probably end up with a competitor on their next stay. You lose. Revinate is stopping the guessing game, bringing you the technology to make good decisions, fast, and based on real data, not just chance or instinct. That’s why we’ve developed a Customer Data Platform (CDP) that brings all the characteristics and clues about your guests together in one place, so you can see them for who they truly are. And we’ve done it with the most advanced AI-driven machine learning this industry has ever seen to link every guest touchpoint, stay, and interaction together. We’re taking out the guesswork. If you’re with us at #NAVIGATEMiami, stop by our experience center to explore the Revinate CDP and catch a demo. Bank on Revinate and discover more of what our CDP can do for your hotel: https://bit.ly/49Pqjji #CustomerDataPlatform

You know what’s a myth? “The voice channel is dead.” ❌ Despite the rise of online everything, the voice channel is alive and thriving across all property segments! 📞💬 It’s all about convenience — giving guests quick answers on special needs like family reunions, pet policies, accessibility, or even local hotspots! In this video, Courtney Witherspoon, Revinate Director of Solution Engineering explains how the voice channel adds the personal touch that builds connections and drives conversions — the core of genuine hospitality. Want to turn your voice channel into a booking machine? 💼 Check out our "Voice Channel Conversion Playbook for Hotels" — click the link in the comments!

🌟 HSMAI MEA Commercial Strategy Conference 2024 is a few weeks away! 🌟 Excited for 2025? We sure are! 🚀 Join us in Dubai at the HSMAI Commercial Strategy Conference to discover how Revinate can help you enrich your hotel’s guest experience, increase direct bookings, and drive results with cutting-edge marketing strategies. Whether you're looking for new solutions or simply want to exchange ideas, we’d love to talk! 📅 Schedule a meeting with Travis Cabrera and Dylan Cole from our EMEA team to learn how Revinate can elevate your strategy for 2025. 🔗 Book your meeting now: https://bit.ly/3BN1ARz

How many filters are too many filters? “The sweet spot of sending is to have four to seven segment filters.” That’s Revinator Bailey Yeats, Customer Education Specialist, sharing how the number of segment filters can dramatically increase email conversion rates — up to a 20% increase in revenue conversion! It’s a segmentation strategy worth trying when it comes to your Black Friday and Cyber Monday emails, so that you can be as specific as possible when targetting guests with the right offers. To help get you ready for the upcoming holidays, we’re featuring a Hotel Moment Deep Dive webinar with Revinators Bailey Yeats, Customer Education Specialist, and Maggie Stothart, Lead Email Marketing & Data Specialist. The two dive into the data and research behind a well-thought-out segmentation strategy, and discuss why starting you email marketing planning early is crucial for your Black Friday and Cyber Monday success. 🎙️Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

Thank you, NYC! Our team of powerful female travel and hospitality leaders had an amazing time connecting with like-minded women and sharing their experiences at the Women Leading Travel & Hospitality Roundtable event earlier this week. Our trip to City Winery NYC, where our CMO, Karen Stephens, spoke to women leaders in this industry, was an absolute highlight of our year! We’re so grateful for the opportunity to speak with and learn from the other amazing women at this event, and we look forward to continuing the conversations we started. See you next time, New York! #WLTH #WomenLeadingTravelandHospitality #WomeninTravel #WomeninHospitality #NYCEvents #CityWineryNYC #WomenLeaders

Identity resolution isn’t just a piece of technology Identity resolution is what transforms hoteliers into operators with decision intelligence. Because the truth is messy, duplicated data inflates your records, confuses your hotel staff, and leaves your guests feeling unrecognized. Your hotel can’t make data-driven decisions when it’s distracted by a sea of duplicate guest profiles — leaving you to ask, " Who’s whom?” Find out how identity resolution can put your hotel on track to making accurate decisions that benefit your guests and your brand with insights from The Hotel Moment podcast with guest and Founder, CEO, and Chief Scientist of Senzing, Jeff Jonas.

👻 Don’t ghost your guests this Halloween season (or ever!) Guests are expecting your email, but it never appears in their inbox. So, what’s the reason behind the unintentional ghosting? Your email deliverability could be to blame. Sender reputation, bounced emails, spam labels — all scary stuff. Use responsible deliverability best practices to avoid these scenarios and ensure your emails reach the right guest at the right time. Don’t ghost your guests this holiday season. Watch our on-demand webinar for email deliverability best practices via the link in the comments!

☀️ Great news for your guests: Euro-summer is extended… … and so are your summer promotions! 🌍✈️ European destinations are staying popular through fall and winter, with travelers taking advantage of the shoulder season. Last year, Intrepid Travel saw a 61% boost in bookings to Western Europe, and the trend is only growing! 📈 Budget-friendly spots like a&o Hostels hit 78% occupancy last fall, while luxury stays like Santo Collection in Santorini are already booking strong into October. 🍂✨ Ready to extend your offers? Read more via the article comments!

Who’s thinking about GDPR compliance at a time like this? You! You should be. Just because Black Friday and Cyber Monday are less than a month away, and you're focused on presenting the best offers for your guests, doesn’t mean you should relax your email standards. “The content of your emails matter, both from a compliance standpoint — avoiding spammy language or shady offers — and from an engagement perspective.” Revinator, Maggie Stothart, Lead Email Marketing & Data Specialist, goes on to say, “Inbox providers are smart enough to recognize low-quality content.” It’s why a data-driven email marketing strategy covered in GDPR compliance is how you avoid your emails ending up in spam folders this holiday season. And Revinators Bailey Yeats, Customer Education Specialist, and Maggie Stothart are talking all about it this week on the Hotel Moment podcast — featuring a Hotel Moment Deep Dive webinar, “Black Friday and Cyber Monday: Winning email strategies for hotels.” Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

“Your data is safe with us.” It’s the assurance 44% of hotel executives would like to make to their guests — highlighting why data security has been a top priority for 2024. In the wake of several high-profile data security breaches this year for hoteliers and other industries, data security is more important than ever to earn guests’ trust. Data mismanagement and data silos only add to the risks hoteliers are experiencing, which is why hoteliers owe it to their guests and their employees to choose technology that mitigates those concerns and puts safety and privacy first. Read more about what hoteliers think about data security via the link in the comments!