incident.io

When we say, “We’re small, but we ship fast and listen closely", this is what we mean.

When in doubt, you should absolutely 👏 file 👏 the 👏 SEV4 👏 In his SEV0 session, Derek Brown (Service & Network Platform Lead, Plaid) shows us the importance of treating investigations as separate from incidents and how to use SEV4s to track investigations proactively. 🎯 ( 👀 Plus, making investigations a habit helps even junior engineers become better at incident management.) Ready to stop, drop, and SEV4? Watch the full session here 👉 https://lnkd.in/g3daTBRw #SEV0

Nothing says “fun” like hunting through scattered alerts for context! ...said no one ever. 😐 Alerts can be overwhelming. But with our new Alert Timeline, every alert you need is now in one streamlined view. ⚡ See the full picture, drill into details, and check escalation triggers without the guesswork. No more wondering if you’re seeing the full story—it's all here to help you act fast. ✨ 👀 Learn more here: https://lnkd.in/eW6TMYqM

Meet Anna Hosey, officially Office & People coordinator, unofficially Chief of Vibes ✌️ Anna’s time at incident.io has involved: 🆘 An emergency swag drop to Amsterdam 🍿 Curating the perfect selection of office drinks & snacks 🌍 Organizing company off-sites to Barcelona & Marseille 🚚 Coordinating office moves in London & New York See what else Anna does to ‘Make it Magic’, with the full interview in the comments ⬇️ #behindtheflame #lifeatincident #incidentios

🔥 What does it take to prevent a nuclear disaster? At Fukushima, director Masao Yoshida trusted his team to make tough calls under extreme pressure, showing that the best leaders empower their teams rather than control them. 🤝 As told by Nickolas Means (VP of Engineering, MedScout), this story is a powerful reminder that building a culture of trust and resilience is essential for handling high-stakes incidents—and a lesson that engineering leaders can apply to their own teams.💪 👥 🎥 Watch the full recording of Nickolas’s SEV0 session here: https://lnkd.in/gGTdCehq #SEV0

...and that's a wrap on LeadDev Berlin! Couldn’t think of a better way to close out two fantastic days than a collab with our friends at Picnic Technologies 🧺 🔥 Thanks to everyone who stopped by to chat and learn more about our incident management platform. Until next time! 🇩🇪 #LeadDev #LeadDevBerlin

Day 1 at LeadDev Berlin: wrapped! ✅ From Lisa Karlin Curtis’s insightful talk to the endless coffee within arm’s reach (shoutout to our booth cart ☕), plus spotting our new tote bags out in the wild—it’s been a packed first day. 🔥 Can’t wait to see what Day 2 has in store 👀 #LeadDev #LeadDevBerlin

Incidents are stressful enough—the last thing anyone needs is a blame game. 🥵 Andrew Guenther (member of Technical Staff at OpenAI) highlights why a blameless culture matters: when we focus on what went wrong (and not who), we open the door to real improvements and honest learning. ✨ High stakes, less stress, and a whole lot of appreciation—that’s how we keep incidents human. 🙌 🔥 Watch Andrew’s full session from SEV0 on maintaining a blameless incident culture here: https://lnkd.in/gX9w4MtX #SEV0

Kick-start your incident response... and your morning caffeine ☕ Stop by our booth at LeadDev Berlin for a coffee on us and the "tea” on our latest product features 😉 🫖 You can also schedule 1:1 time with a member of our team here: https://lnkd.in/gg5rE8qJ #LeaddevBerlin #Leaddev2024

From being on call for things that go bump in the night to the haunting ghosts of incidents past, Halloween feels a lot like just another day in tech. 😉 👻 Here’s to no skeletons in the code, clean logs, and plenty of candy. Happy Halloween! 🎃 (P.s. We’re getting into the spirit even more—check out how we’re making things extra spooky: https://lnkd.in/g8F4cvKP) 👀