Fresh off our #2 ranking on Forbes’ 2024 America's Best Employers for Tech Workers list, CTO Andreas Wilkens talks about what sets ibex apart—innovation, career development, diversity, and openness. ibex is a pioneer in leveraging technology to deliver the best CX for our clients. The game-changing ibex Wave iX solutions suite harnesses the power of Gen AI to deliver next-generation customer experiences for top global brands. Congratulations to the incredible ibex team for driving our success! #ForbesBestEmployers #TechInnovation #TeamCulture #AI #CXTransformation #ibexawesome
ibex
Outsourcing/Offshoring
Washington, District of Columbia 302,698 followers
CX outsourcing experts for the world's leading brands.
About us
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
- Website
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http://ibex.co
External link for ibex
- Industry
- Outsourcing/Offshoring
- Company size
- 10,001+ employees
- Headquarters
- Washington, District of Columbia
- Type
- Public Company
- Specialties
- Sales, Marketing, Outsourcing, Contact Centers, Technology Consulting, Teleservices, Email and Chat Support, Account Management, Back Office Solutions, Customer Experience Management, Digital Marketing, and Customer Acquisition
Locations
Employees at ibex
Updates
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The future of customer experience hinges on AI-human collaboration. Explore how the integration of AI and human agents is reshaping contact centers. Check out the latest from ibex for benefits of this partnership, including enhanced efficiency, improved customer satisfaction, and insights into future trends: https://lnkd.in/g5BJUuyf #AI #AIHumanCollaboration #ContactCenter #FutureWork #BPO
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We’re thrilled to share that ibex has been ranked #2 on the 2024 Forbes list of America’s Best Employers for Tech Workers! https://lnkd.in/g-nakr2N This recognition underscores our commitment to innovation and creating a world-class employee experience. From pioneering AI-powered solutions with ibex Wave iX to offering unmatched career development, we’re dedicated to empowering our team to thrive. Check out the full press release to learn more: https://lnkd.in/g-nakr2N #ForbesBestEmployers #Innovation #EX #EmployeeExperience #CareerGrowth
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Check out some of the many unforgettable moments from ibex Philippines VIP 2024! To celebrate our top performers, ibex flew over 700 VIPs to Boracay Newcoast for the 11th ibex PH VIP! The amazing 3-day event featured the ibex Siren LGBTQIA+ pageant, The Flow Foam Party, a Women of ibex event, and ibex Cares outreach to Balabag Elementary School and coastal cleanup in Boracay! We wrapped up this year’s spectacular event with an amazing VIP grand awards night and a special fundraiser for the Albertsweitzer Foundation for Children. Check out the highlights in the video below! 📹 #ibexVIP #ibexPhilippines #ibexcares #ibexawesome
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🌍 What an incredible Customer Service Week 2024 at ibex! It’s always inspiring to recognize and celebrate the heart and soul of ibex—our amazing team. From our global toy drive to the costume contest, games, and friendly local competitions, we came together to celebrate in a way that truly reflects the spirit of ibex. Your passion, dedication, and above-and-beyond attitude are what make ibex a great place to work. Thank you for making Team ibex so special and helping us deliver world-class service for our clients every day! You are the best of the best. #ibexawesome #CustomerServiceWeek #CSWeek #EX #EmployeeExperience #EmployeeRecognition #EmployeeAppreciation
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Today’s consumers are more diverse than ever, with each generation—from Baby Boomers to Gen Z—bringing their own unique expectations. In our latest post, we explore how to cater to these preferences, from Boomers' desire for personal interaction to Gen Z's need for speed and authenticity. Read the full blog for practical advice on bridging the generational gap and enhancing customer loyalty: https://lnkd.in/gg2CdFwJ #CustomerExperience #CX #GenerationalCX #CustomerLoyalty #BabyBoomers #GenZ #Millennials #CustomerEngagement
CX for the Ages: Crafting Experiences for all Generations
ibex on LinkedIn
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Are you facing challenges in staffing your dispatch operations? In Part 16 of our Staff Augmentation Series, we discuss how staff augmentation can address the unique needs of dispatch services. Learn how to access skilled professionals, optimize efficiency, and respond effectively to demand changes. Read the full guide to explore how to enhance your dispatch operations here: https://lnkd.in/eEW7tCgN #BPO #Outsourcing #StaffAugmentation #DispatchServices #Staffing #Logistics
Staff Augmentation: Dispatch Services - ibex.
ibex.co
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🎉Exciting news 🎉 ibex and Parloa are teaming up to enable the next generation of AI and agent-assisted CX solutions, combining deep BPO expertise with advanced, cutting-edge technology to deliver more personalized and engaging customer interactions at scale. What makes us #bettertogether? "This strategic partnership unites Parloa’s industry-leading genAI automation for CX with ibex’s ground-breaking Wave iX solutions suite, unmatched BPO expertise, and deep customer insights to deliver the most advanced AI and agent-assisted CX solutions, ever,” said ibex CEO Bob Dechant. “We are excited to partner with ibex to bring generative AI to customer engagement at scale,” said Malte Kosub, CEO and Co-founder of Parloa. “By combining our genAI-based technology with ibex’s expertise, we’re enabling brands to deliver more personalized and efficient customer interactions, enhancing both the customer and agent experience.” Looking forward to starting this journey together 🚀 👉 Read the full story here: https://lnkd.in/eif9nddC #Parloa #partnerships
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We’re excited to announce our partnership with Parloa to power the next wave of AI-driven CX! https://lnkd.in/gDcjEg3y With Parloa’s innovative GenAI solutions integrated into ibex's industry-leading Wave iX platform and BPO expertise, we’re elevating customer satisfaction and agent performance, at scale. What makes us #bettertogether? "This strategic partnership unites Parloa’s industry-leading genAI automation for CX with ibex’s ground-breaking Wave iX solutions suite, unmatched BPO expertise, and deep customer insights to deliver the most advanced AI and agent-assisted CX solutions, ever,” said ibex CEO Bob Dechant. “We are excited to partner with ibex to bring generative AI to customer engagement at scale,” said Malte Kosub, CEO and Co-founder of Parloa. “By combining our genAI-based technology with ibex’s expertise, we’re enabling brands to deliver more personalized and efficient customer interactions, enhancing both the customer and agent experience.” Looking forward to starting this journey together 🚀 Check out the full press release to learn more: https://lnkd.in/gDcjEg3y #CX #AI #GenAI #Partnerships #WaveiX
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ibex is excited to expand its customer service delivery center in Tegucigalpa, Honduras, to accommodate more than 180 additional production seats and 250 new jobs. https://lnkd.in/guqUPMeh Our awesome site now features additional recreational areas, offices, and training spaces. ibex’s global network of state-of-the-art sites provides employees and clients world-class facilities to ensure world-class CX. #ibexawesome #ibexperience #CX #digitaltransformation #BPO