🚀 Now Hiring: Onsite Helpdesk Level I Technician at Acture Solutions! 🌐 Are you passionate about IT support and delivering exceptional customer service? Acture Solutions is seeking a dedicated Helpdesk Level I Technician to join our team in Albany, NY! If you're someone who enjoys solving technical challenges and helping users, this is the perfect opportunity for you. 💼 What You’ll Do: Be the first point of contact for technical support via phone, email, and ticketing systems. Troubleshoot basic hardware, software, and networking issues for desktops, laptops, mobile devices, and peripherals. Assist with user administration tasks like password resets and account unlocks. Work closely with the Level II Helpdesk team to escalate complex issues. Ensure all support requests are tracked and resolved within our SLAs. 🔍 Who You Are: 0-2 years of experience in IT support or customer service. Basic knowledge of Windows/macOS, Microsoft Office Suite, and networking concepts. Strong communication and problem-solving skills. Experience with helpdesk ticketing systems like Autotask is a plus! 🕑 Work Schedule: Full-time, onsite position (Mon-Fri, 8am-5pm ET) in Albany, NY. 🌟 Why Join Us? Acture Solutions has been a leader in IT innovation for over 40 years and has earned recognition on Inc. Magazine's Fastest Growing Companies List for two consecutive years. We offer a competitive compensation package, including medical insurance with zero deductible, 401k, and generous PTO. At Acture Solutions, we’re committed to creating a diverse and inclusive environment where teamwork and excellence drive our success. Join a growing team where you can make a real impact! https://lnkd.in/gu9y8dKi #hiring #ITjobs #HelpdeskTechnician #techsupport #AlbanyNY #ActureSolutions #careers #jobopportunity
Acture Solutions
IT Services and IT Consulting
Schenectady, New York 807 followers
About us
At Acture Solutions we grew up servicing the needs of large school districts across New York State. As a result, our team acquired the skills necessary to work across a large diversity of environments with highly sensitive data security. With this legacy in mind, our focus is on relentless quality of service with 100% customer satisfaction. At Acture, we treat everyone as a family – from customers to employees – and we live our passion for quality IT service.
- Website
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http://acturesolutions.com
External link for Acture Solutions
- Industry
- IT Services and IT Consulting
- Company size
- 11-50 employees
- Headquarters
- Schenectady, New York
- Type
- Privately Held
- Founded
- 1984
Locations
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Primary
Get directions
1462 Erie Blvd
Suite 207A
Schenectady, New York 12305, US
Employees at Acture Solutions
Updates
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📢 We're Hiring! Senior IT System Administrator at Acture Solutions 🚀 Acture Solutions, recognized on Inc. Magazine's Fastest Growing Companies list for two consecutive years, is seeking an experienced Senior IT System Administrator to join our dynamic team. This is a full-time hybrid role based in Albany, NY. 💼 What You’ll Do: Manage and maintain both Windows & Linux server environments for optimal performance. Oversee user management, system security, and compliance. Lead projects on system upgrades and innovative deployments. Collaborate with other IT teams, provide troubleshooting, and ensure business continuity through backup and recovery plans. 👤 What We’re Looking For: Bachelor’s degree or equivalent experience in IT or related fields. Proven track record in managing diverse IT systems. Experience in enterprise software & application management. Proficiency in security best practices, system monitoring, and troubleshooting. Preferred certifications like CompTIA Server+ or Microsoft Certified: Windows Server. 🏆 What We Offer: Competitive salary range: $100,000-115,000. Full medical insurance with zero deductible, vision & dental coverage. 401k plan & generous PTO policy. A collaborative, inclusive work culture with a "people first" mindset. 🔗 Ready to grow with us? Apply now: https://lnkd.in/gzgVDAHm Join our expanding team and be part of our journey of innovation and excellence! 💡 #Hiring #SystemAdministrator #AlbanyJobs #ITCareers #ActureSolutions #TechJobs
Senior System Administrator - Albany, NY
acturesolutions.applicantpro.com
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We're Hiring a Customer Success Representative in Fishkill, NY! 🌟 Acture Solutions, a leader in innovative IT solutions, is expanding its team! We're looking for a driven and customer-focused Customer Success Representative to deliver exceptional post-sale support and ensure top-notch client satisfaction. 📍 Location: Fishkill, NY (In-office) 🕐 Schedule: Monday-Friday, 8:00 AM - 5:00 PM Your Impact: Provide outstanding post-sales support to clients Manage service renewals and collaborate on Quarterly Business Reviews Ensure clear communication between departments to drive exceptional client outcomes Who You Are: 2+ years in customer success or account management Strong communication and multitasking skills Experience with CRM tools A proactive team player who thrives in a fast-paced environment ✨ Why Acture Solutions? Competitive salary: $55,000-$75,000 + bonus potential Comprehensive benefits package including medical, vision, dental, 401k, and generous PTO Be part of a fast-growing company recognized by Inc. Magazine as one of the Fastest Growing Companies in Upstate NY! Apply now and be part of our people-first culture! Click the link below for more details and to submit your application. We can't wait to meet you! https://lnkd.in/gwZvP_ZD #Hiring #CustomerSuccess #JobOpportunity #ActureSolutions #FishkillNY #CareerGrowth
Customer Success Representative - Fishkill, NY
acturesolutions.applicantpro.com
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Only 3 weeks left to apply for the new USAC Cybersecurity Pilot! This is a great opportunity to take advantage of this great source of funding! Click here and reach out for more information! https://lnkd.in/eXTfSHvb
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JUST ANNOUNCED: The Federal Communications Commission (FCC) released a public notice announcing the Cybersecurity Pilot Program application filing window for K-12 Schools and Libraries. The application window will open on Tuesday, September 17, 2024 at 8am EST, and close on Friday, November 1, 2024 at 11:59pm EST. The three-year, $200million program aims to support K-12 schools, libraries, and consortia in enhancing their cybersecurity infrastructure by providing funding for eligible cybersecurity services and equipment. https://lnkd.in/eJRMCNDq Are you a school or library interested in this program? We can help? Please reach out to us for more info!
DA-24-887A1.pdf
docs.fcc.gov
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Check out our latest blog on the new USAC Cybersecurity Pilot for Schools and Libraries! https://lnkd.in/eXTfSHvb
Inside the USAC Cybersecurity Pilot Program - Acture Solutions
https://acturesolutions.com
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It’s almost August and summer projects are in full swing! It was “all hands on deck” for the Acture Solutions team today moving and placing almost 100 ViewSonic 75” smart boards for a K-12 customer!
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Acture Solutions reposted this
Our partner ViewSonic showing the amazing 110” touch screen! We are seeing more and more K-12 districts using larger size boards to enhance the digital learning experience!
Featuring an expansive 110" touchscreen with stunning 4K Ultra HD resolution, the ViewSonic ViewBoard IFP110 interactive display is one of the largest and most captivating displays on the market today. #InfoComm24 Learn more: https://vsfinch.es/4c6qNmY
ViewSonic IFP110 Interactive Display
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So proud of our Acture team!
Congratulations to Gabriel Stacy and Acture Solutions for being recognized with the prestigious MSP 501 Award 2024. Your commitment to excellence in managed services is truly impressive. Well done! #MSP501 #LeadershipSummit #IndustryLeaders #technologyevent #channelfuturesleadershipsummit #channelfutures #msp #award #channelpartners #channelpartner #event #channelfutures2024 #channel #partners #technology
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Are you ready for the start of #Saratoga Track Season? If you are here come visit our booth at #datag at the The Saratoga Hilton
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