You’re troubleshooting a telecommunications system. What’s the first tool you reach for?

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Troubleshooting a telecommunications system can be a challenging task, especially if you don't have the right tools at hand. A telecommunications system is a complex network of devices, cables, switches, routers, servers, and software that enables voice, data, and video communication over different media and protocols. When something goes wrong, you need to identify the source and the nature of the problem, isolate the affected components, and apply the appropriate solutions. But where do you start? What's the first tool you reach for?